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February 2012 — Surfaces 2012: Optimism, steady traffic take center stage

Volume 26/Number 16; Dec. 17/24, 2012

Hanley Wood, Surfaces’ owner, claimed a 10% increase in attendance at the 2012 event, while participants noted steady traffic throughout the three-day event. For the first time in years, Surfaces held a feeling of renewed optimism for the flooring industry

“You could tell something is changing and the overall mood of the people was better,” said Scott Levy, executive vice president of operations for Scranton, Pa.-based Arley Wholesale, a tile distributor. Continue reading February 2012 — Surfaces 2012: Optimism, steady traffic take center stage

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Credit: How to upsell the customer every time

by Ken Ryan

Ken Weisbacher, owner of Carpetland Carpet One in Cincinnati, remembers the time when five-year financing terms were the norm in the flooring industry and provided the impetus for dealers to upsell consumers.

That sweet spot has been reduced to 12 months (on average) or 18 months during the economic downturn, according to Weisbacher and others, who noted the use of financing is still very important, albeit less prevalent than a few years ago. Continue reading Credit: How to upsell the customer every time

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Optimism, steady traffic take center stage

Improving economy gives show best feeling in years

by FCNews staff

Las Vegas—Immediately after the curtain was raised on the stage that was Surfaces 2012, it was apparent to everyone from manufacturers to contractors to retailers that something was different in the air at the Mandalay Bay Convention Center. Continue reading Optimism, steady traffic take center stage