By Ken Ryan
Flooring distributors are uniquely positioned to facilitate claims for their retailer partners, and that success often hinges on “the three things that matter most.” So said Jeff Jaeckle, president of Madison, Wis.-based Jaeckle Distributors.
That trio includes:
1. A mindset of claims-handling as a valuable service rather than a necessary evil.
2. Streamlining the process to involve as few steps as possible.
3. Getting manufacturers to operate with the same degree of urgency as their customers. Continue reading Claims resolution: Distributors ramp up efforts to aid dealers