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Emser Tile expands East Coast, Midwest operations

Emser LogoSuffolk, Va.–Emser Tile has opened its third distribution center in North America. This Suffolk, Va., location will service the growing East Coast and Midwest markets. The distribution center expands the company’s resources to account for a growing product portfolio and increased customer demand.
The new 400,000-square-foot distribution center, with the capacity to expand to 850,000 square feet, stems from Emser Tile’s considerable growth and increased inventory, and supports Emser Tile’s long-term expansion plans. The company operates over 20 showrooms and distribution centers throughout the East Coast and Midwest, the majority of which opened in the last five years.

“Our growth in the East Coast and Midwest markets gave us an opportunity to build a state-of-the-art distribution center to meet our customers’ needs through even better service,” shared Barbara Haaksma, vice president of marketing for Emser Tile. “Emser Tile remains dedicated to being the design leader for today’s tile and natural stone, and is committed to efficiently providing these products to customers nationwide.”

To celebrate the opening, Emser Tile hosted a ribbon cutting Aug. 15 with dignitaries in attendance, including Secretary of Commerce and Trade Todd Haymore, Delegate S. Chris Jones, Senator John Cosgrove and Suffolk Mayor Linda T. Johnson. John F. Reinhart, CEO and director of the Virginia Port Authority, also spoke at the opening.

By basing operations in Suffolk, Emser Tile aims to become a strategic partner within the community. The company plans to hire and train distribution center employees through partnerships with local colleges and the community.

Emser Tile strategically chose to locate the distribution facility at CenterPoint Intermodal Center – Suffolk. The 900-acre logistics center features direct access to The Port of Virginia, and is currently home to ACE Hardware, FRÍANT and Peet’s Coffee facilities.

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Wickham adds distributor partner in Midwest

logoWickham2Wickham, Quebec, Canada—Wickham Hardwood Flooring announced a strategic partnership with distributor Summit Hardwood Flooring to represent and market the Wickham brand of products in the Upper Midwest.

“We are very pleased to be partnered with such a reputable, established organization,” said Jean-Pierre Nittolo, president of Wickham. “Their management and sales team will do a great job representing our products in the Upper Midwest.”

Chad Lemair, Summit president, noted: “Our entire team is excited to partner with Wickham and offer this exciting line to our customers. We plan on bringing the same level of support and service that has set us apart from our competitors to our existing and new customers in the Upper Midwest.”

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Tingle Flooring: A mainstay in the Midwest

March 13/20, 2017: Volume 31, Issue 20

Screen Shot 2017-03-17 at 11.45.06 AMThe Moxley family has been managing the daily affairs of Tingle Flooring since the 1970s when Bill Tingle passed the torch to Bud Moxley, who joined the company two years after its founding. Bud managed the business until 1996, when Chip Moxley, Bud’s son, succeeded his father. Today, Chip and his daughter, Lauren Johnson, assist in managing the business alongside a seasoned executive team.

Tingle Flooring’s enduring legacy is built on customer service, and it takes great pride in offering same-day or next-day service to customers in Denver, Kansas City and St. Louis via local inventories as well as its central distribution center. Tingle trucks travel nearly 2 million miles a year and make over 15,000 local deliveries to independent retail and commercial flooring businesses located throughout America’s heartland.

In recent years, Tingle established a cadre of highly trained customer service personnel, a.k.a., the “Expeditors,” to satisfy those occasional orders that require a high level of handling. Any order that is flagged as an “expedited order” is followed, tracked, traced and accounted for by a dedicated individual assigned to the order. “The process requires a little bit of technology and a whole lot of diligence,” Chip Moxley explained. “The payback is better service to our customers.”

Screen Shot 2017-03-17 at 11.45.00 AMIn an age of Internet sellers and brokers that can determine the lowest price for any given product with a single key stroke, Tingle’s ability to forge long-term and sustainable customer relationships has kept it a mainstay wholesaler in the Midwest.

Going above and beyond
Through quick action Tingle literally saved a customer’s business from flooding damage during a natural disaster. Tingle personnel, aided by trucks and trailers, moved a customer’s showroom and warehouse before devastating floods arrived. While not a daily occurrence, Moxley said this example illustrates the commitment to customer service that defines Tingle.

Nuts & bolts
Geographic coverage: Colorado, Wyoming, Nebraska, Kansas, Missouri, southern Illinois and a small part of Kentucky—an area approximately 1,100 miles wide and 440 miles long with warehouses along Interstate I-70.

Brands: Armstrong, Bruce, Flexco, Shawmark, Bella Cera, Durock, Mer-Krete, Healthier Choice, Leggett & Platt, DriTac, Floormuffler, US Rubber. Tingle’s affiliated company, Summit Flooring Supply, provides flooring installation products as well as unfinished hardwood and pre-finished wood floors.