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LisBiz Strategies: Is your satisfied customer ruining your business?

Nov. 4/11 2013; Volume 27/number 14

By Lisbeth Calandrino

Lisbeth Calandrino
Lisbeth Calandrino

Years ago, people considered customer service an even exchange of goods. You gave me $10 worth of goods, I gave you $10 and we were even. Today I expect $12 in return; that’s called “added value.” Continue reading LisBiz Strategies: Is your satisfied customer ruining your business?

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Lizbiz strategies: Change is not in the rearview mirror

By Lisbeth Calandrino

Volume 26/Number 26; May 13/20, 2013

Before you can create today, you must forget yesterday.

I recently spoke at an event called Smalbany (Small Business Convention in Albany, N.Y.). The premise was whether the past affects the future and was called, “Change is Not in The Rear View Mirror.” Continue reading Lizbiz strategies: Change is not in the rearview mirror