Posted on

My take: Award of Excellence—Behind the winners

May 28/June 4, 2018: Volume 33, Issue 25

By Steven Feldman

 

Now that the 22nd Annual Award of Excellence winners have been announced, we can dig a little deeper and try to provide a little commentary on the results. In what seems to be the case each year, there were some surprises interspersed between the usual suspects as you will find on page 22. But with the voting surpassing 2,200 ballots this year, we are confident the winners are well deserving of the honors bestowed upon them by the retail and distribution communities.

Just for the record, every vote is vetted. Any ballot that is submitted from manufacturer personnel is deleted. As well, we often find the same retailer voting multiple times. Only his or her first vote is counted; the rest are eliminated.

While FCNews publishes only the winners in each category, it is interesting to look behind the numbers and analyze the vote counts. The most interesting aspect of the voting came in the Resilient – Commercial category, where Johnsonite had won the past two years in a landslide. This year, however, Mannington Commercial turned the tables in very convincing fashion. Given how almost all the votes come from flooring retailers, I surmise they were endorsing Mannington’s Main Street offerings.

The Hardwood B category, won by Anderson Tuftex this year, is traditionally one of the most contentious. Finishing close behind the newly combined brand were Somerset, Mullican, USFloors and Mirage. Those five companies commanded 58% of the vote. Eleven companies in this category scored at least 50 votes.

Speaking of contentious categories, the new Hardwood C group fit the bill. This was the first year we separated some of the smaller suppliers into their own class, 17 to be exact. So we really had no idea what would happen. When the dust cleared, it was HomerWood pulling away by a comfortable margin in a category that saw seven of those 17 companies garner at least 100 votes. Those who performed admirably here were Cali Bamboo, Triangulo, Monarch and Urbanfloor.

I was also interested to see what would happen in the LVT B category once we jettisoned USFloors to the new WPC/Rigid Core classification. Close race between Karndean Designflooring, EarthWerks and Metroflor, which together earned nearly two-thirds of the vote.

One of my favorite categories is Laminate B. Why? Because there are eight companies competing there, and each garnered at least 5% of the vote. No company received fewer than 100 votes and four had at least 250, or 11%.

So, when I was a statistics major in college before switching to economics, I learned the more times you flip a coin, the better the odds of a 50/50 split between heads and tails. But that’s not the case when it comes to voting. The more votes you have, the more one candidate will assert itself. But not when it comes to the Award of Excellence. In the Cushion A category, it was a two-horse race between Carpenter and Leggett. And it was akin to Affirmed-Alydar in the 1978 Belmont Stakes. Over 2,200 votes, and just 14 separated the pair.

As for tile, the last time Dal-Tile lost the A category, Bill Clinton was in office. And kudos to Emser for winning the B category for the second year in a row after increasing its share of the voting from 9.8% to 13.7% to 15.8% to 16.2% these last four years. This is another company growing by leaps and bounds.

One last observation, and I said this last year as well: We have noticed a huge disparity in the voting between ballots cast online and those captured in person at Surfaces. While 95% of the voting is done online, those companies that do not exhibit at Surfaces garner a much lower percentage of the votes in the paper balloting done at the show. I’m sure Informa Exhibitions, our co-sponsor in the competition, will be happy to hear that.

Posted on

Award of Excellence: Mohawk returns to winner’s circle as Best Overall

May 28/June 4, 2018: Volume 33, Issue 25

By Ken Ryan

 

Garden City, N.Y.—For the third year in a row, Mohawk Industries was voted Best Overall Manufacturer—one of four Mohawk-branded honors, and six in all for Mohawk Group—in FCNews’ 22nd annual Award of Excellence competition.

Mohawk won for Best Carpet Manufacturer (Group A), Best Commercial Carpet Manufacturer and Best Laminate Manufacturer (Group A), as well as Best Overall. Further, two Mohawk companies took home top honors, including Dal-Tile, which was named Best Ceramic Manufacturer (Group A) for an unprecedented 20th consecutive year. Karastan won top honors for Area Rugs.

“At Mohawk, we continue to invest heavily in the future,” said Tom Lape, president of Mohawk residential, who attended the annual affair at the Garden City Hotel with several members of the Mohawk team. “We are honored that retailers recognize our products, such as the industry’s first hypoallergenic soft flooring—Air.o; our SmartStrand franchise and our revolutionary wood flooring—RevWood, as innovations that contribute to their business success and consumer satisfaction. Mohawk is not only thankful for their resounding endorsement of our products but also of our hardworking employees whose talent and dedication earned our company these prestigious awards.”

Dal-Tile has done what no other company or brand has done—won the award for two decades running. According to John Turner, president, the victory laps never get old. “Winning the Award of Excellence is meaningful to Dal-Tile because it reinforces how our customers feel about their relationship with our business and how they value our Daltile, American Olean and Marazzi brands,” he said. “Each team member plays a critical role in ensuring that we forge relationships with our customers through superior service and products that lead the industry in style, innovation and quality. Our long history of success in this awards program illustrates our commitment to excellence and the significant partnerships we enjoy with our customers.”

Mohawk wasn’t the only dominant company. It was a big night for Shaw Industries and its divisions as well, with five awards. Shaw won Best Manufacturer for LVT (Group A) and Best Manufacturer for Hardwood (Group A); Anderson Tuftex took home top honors for Carpet (Group B) and Hardwood (Group B), while USFloors took first place in the inaugural WPC/Rigid Core category.

“The Award of Excellence is a coveted and respected industry award and receiving this award for both LVT and hardwood is an immense honor for Shaw Floors,” said Herb Upton, vice president, hard surface. “We’re thrilled to see our latest hard surface products have been well received, and these awards confirm Shaw Floors leads the way in hard surface innovation.”

Drew Hash, vice president, Shaw hard surface products, added, “To be chosen for these prestigious awards by our retail partners speaks to the success of Shaw’s efforts to put customers at the forefront of all we do. We thank our dealers and Shaw associates who make our shared achievements possible.”

For the first time a separate category for WPC/Rigid Core was established, a nod to the explosiveness of the waterproof vinyl flooring segment. USFloors, marketer of the highly successful COREtec brand of WPC, won the award for WPC/Rigid Core after taking top honors for LVT the previous two years. “To achieve an Award of Excellence from your customers is the most meaningful and valuable recognition any company can wish for,” said Piet Dossche, president of USFloors. “I am very proud and honored to receive this trophy on behalf of our entire team of dedicated people who are working hard to provide the best product and service to our retail partners. The revolution our COREtec product has created in the WPC product category has been great for our customers who have embraced this exciting new product wholeheartedly. Thank you, FCNews and Informa Exhibitions, for organizing this yearly contest and event.”

Being part of the Shaw family, Dossche added, has given USFloors more opportunities to grow the COREtec business. “We are committed to remain the leader in this category and building COREtec into a strong consumer brand.”

Among the repeat winners, Emser Tile won for the second year in a row in Ceramic (Group B), and Inhaus took top honors for Laminate (Group B), marking its second consecutive year in the winner’s circle. “Emser Tile is proud to be recognized by our customers and receive the FCNews Award of Excellence,” said Bob Baldocchi, chief marketing officer. “As we celebrate our 50th anniversary, this recognition validates our service promise commitment to our customers and inspires us to continue to find new ways to innovate and enhance the overall customer experience.”

Derek Welbourn, CEO of Inhaus, commented: “We feel extremely fortunate and are honored that our customers voted for us. We have a passion for our product offerings and strive to create products that people are excited about both in terms of innovative design and quality. In our eyes, this award is a recognition of our efforts, and we are very appreciative of that.”

A new classification (Group C) was established for the first time to recognize quality, smaller-scale companies. In carpet, Southwind won for Group C while HomerWood was honored in hardwood.

“Southwind and all of our employees are honored to have won this Award of Excellence,” said Richard Abramowicz, executive vice president. “It is a team effort—not one individual. Southwind strives to bring to market the most innovative and forward-thinking products that provide solutions to the marketplace. We would like to thank our valued customers for recognizing our efforts for this award.”

Methodology

Sponsored by FCNews and Informa Exhibitions, proprietors of The International Surface Event (TISE), the Award of Excellence is a way for manufacturers’ customers—retailers, distributors, designers, installers and specifiers—to honor the companies they feel consistently provide the best service, professionalism of sales force, management responsiveness, value, design, B2B, handling of claims and ease of doing business.

“The Awards of Excellence are honors bestowed to manufacturers by the heart and soul of the flooring industry—the retailers,” said Dana Teague, vice president, Design Group, Informa Global Exhibitions. “It is a pleasure and an honor for Informa/Surfaces to co-sponsor this year’s awards with Floor Covering News. We are delighted to share our enthusiasm for innovation with brands that continually strive for excellence. Surfaces is the platform that manufacturers use to launch or highlight many of the winning products to the delight of the thousands of retailers, distributors, designers and installers that come to Las Vegas every January. Congratulations to the recipients of this year’s awards.”

Readers of FCNews, as well as other industry personnel visiting trade shows such as Surfaces (and not employed by a manufacturer), voted between October 2017 and the end of March 2018 for the companies they felt best met established criteria in the following floor covering categories—Carpet, Commercial Carpet, Area Rugs, Resilient, Resilient Sheet, Resilient Commercial, Hardwood, Tile, Laminate, Cushion/Underlayment, WPC—as well as the Best Overall mill. Ballots were featured in FCNews and readers could mail or fax them back, as well as vote online and at industry events such as Surfaces.

While the category awards were done on a simple, one-vote-per-category/company format, the Best Overall award required voters to fill in their choice for first, second and third place. Votes were weighted so that first place was worth five points, second place worth three points and third place one point. Point totals were tabulated and the company with the most in each was named the winner.

As has been done for the previous nine years, individual category winners were selected in two or three groups based on their volume. Also, manufacturers did not have to pay a fee to be eligible to receive a vote, which has been customary since the first Award of Excellence competition. Any and all manufacturers of floor covering products in the above-referenced categories were allowed to receive votes.

More than 2,200 votes—representing flooring retailers, distributors, designers and installers—were cast, with more industry professionals voting online than ever.

 

 

 

 

 

Posted on

Voting now open for Award of Excellence contest

Hicksville, N.Y.—Voting for FCNews’ Award of Excellence contest is now open. Now in its 22nd year, the Award of Excellence has become the premier manufacturer recognition program in the floor covering industry. Why? Because they are voted on by customers whose only motivation is to recognize those who perform flawlessly in every aspect of their business.

Cosponsored by the Informa, the owners of The International Surface Event, the Award of Excellence is a way for manufacturers’ customers to honor the companies they feel consistently provide the best design, service, value, performance, quality, professionalism of sales force, management responsiveness, customer service, handling of claims, B2B and ease of doing business. In other words, which manufacturers they believe best help them in running successful, profitable business operations.

“The manufacturers covet these awards,” said Steven Feldman, publisher and editorial director of FCNews. “So much so that last year some actually campaigned and developed strong ground games. We encourage all dealers to vote because the more ballots cast, the more significant these awards become. And that makes all manufacturers strive to improve the value they provide.”

Voting is open through March 30, 2018.

Click here to vote.

Posted on

2018 Award of Excellence contest kicks off

The FCNews Award of Excellence contest, now in its 22nd year, has become the premier manufacturer recognition program in the floor covering industry. Why? Because they are voted on by customers whose only motivation is to recognize those who perform flawlessly in every aspect of their business.

Co-sponsored by Informa, the owners of The International Surface Event, the Award of Excellence is a way for manufacturers’ customers to honor the companies they feel consistently provide the best design, service, value, performance, quality, professionalism of salesforce, management responsiveness, customer service, handling of claims, B2B and ease of doing business. In other words, which manufacturers they believe best help them in running successful, profitable business operations.

As the years have evolved, so, too, has the Award of Excellence. The Commercial Carpet category—which was added last year—returns to the ballot this year. This allows those manufacturers that focus on the contract side of the business or provide flooring retailers with solid Main Street solutions the opportunity to shine.

“The manufacturers covet these awards,” said Steven Feldman, FCNews publisher and editorial director. “We encourage all dealers to vote because the more ballots cast, the more significant the awards become. And that makes all manufacturers strive to improve the value they provide.”

Voting officially opens later this month and runs through March 31. Look for instructions on how to vote on our website (fcnews.net), Facebook page (Floor Covering News), Twitter (@fcnewsnet) and Instagram (fcnewsmagazine) in the coming weeks.

Posted on

My take: Award of Excellence: Behind the winners

May 22/29, 2017: Volume 31, Issue 25

By Steven Feldman

 

Screen Shot 2016-07-15 at 3.46.11 PMNow that the 21st Award of Excellence winners have been announced, we can dig a little deeper and try to analyze the results. In what seems to be the case each year, there were some surprises interspersed between the usual suspects as you can find on page 16. But with the voting approaching 2,000 ballots these past two years, we are confident the winners are well deserving of the honors bestowed upon them by the retail and distribution community.

Just for the record, every vote is vetted. Any ballot that is submitted from manufacturer personnel is deleted. As well, we often find the same retailer voting twice. Only his or her first vote is counted; the second is eliminated.

While FCNews publishes only the winners in each category, it is interesting to look behind the numbers and analyze the vote counts. It is interesting to find one company significantly improving from one year to the next. Take Inhaus, winner of the Laminate B category, for example. While the number of ballots cast was virtually identical these last two years, Inhaus increased its share 250%. That shows two things: The company is making great strides in both product and service through its distributors and helping its retail customers make money, but the exposure it is receiving through its increased marketing presence is paying dividends. By the way, this is not the first accolade for Inhaus this year; the company also took home a Best of Surfaces award in the Technology category for Sono back in January.

Another observation: While Tuftex was winning the Carpet B category for the third consecutive year, its share of the votes is steadily increasing. Tuftex went from 18.7% in 2015 to 24.8% in 2016 to 29.3% this year. Doug Jackson is taking Shaw’s premium carpet brand to new heights, and that is reflected in the voting.

The hardwood categories were a complete tale of two cities and exemplify the purity of the contest. In the A category, while Mohawk was winning for the second consecutive year, the voting behind it was almost identical to the year prior with Armstrong, Mannington and Shaw all posting vote counts within 13 of their 2016 tallies.

However, the B category was turned upside down with Anderson snapping Mirage’s four-year winning streak. Credit a rejuvenated focus on the venerable brand that was reflected in the voting. Also of interest were much improved performances of DuChâteau and Somerset.

As for LVT, the B category featured juggernaut USFloors increasing its share of the voting from 27.5% to 29.6% with companies like Karndean, EarthWerks and Metroflor all performing well. With USFloors’ skyrocketing sales, a move to the new WPC category will be in order.

As for tile, the last time Dal-Tile lost the A category Bill Clinton was in office. And kudos to Emser for winning the B category after increasing its share of the voting from 9.8% to 13.7% to 15.8% these last three years. This is another company growing by leaps and bounds. It is opening new locations across the U.S. ever year, coming up with attractive, innovative products and increasing its marketing exposure. See a trend here?

One last observation: We have noticed a huge disparity in the voting between ballots cast online and those cast at Surfaces. While 95% of the voting is done online, those companies that do not exhibit at Surfaces garner a much lower percentage of the votes in the paper balloting done at the show. I’m sure Informa, our co-sponsors in the competition, will be happy to hear that.

 

Posted on

Voting open for Award of Excellence contest

December 5/12, 2016; Volume 31, Number 13         

screen-shot-2016-12-16-at-9-08-14-amVoting for FCNews’ Award of Excellence contest is now open. Now in its 21st year, the Award of Excellence has become the premier manufacturer recognition program in the floor covering industry. Why? Because they are voted on by customers whose only motivation is to recognize those who perform flawlessly in every aspect of their business.

Last year a record number of ballots were counted—nearly 2,000—which almost tripled the previous high.

As the years have evolved, so too has the Award of Excellence. New this year is the Commercial Carpet category to recognize those manufacturers that either focus on the contract side of the business or provide flooring retailers with solid Main Street solutions.

Cosponsored by the Informa, the owners of The International Surface Event, the Award of Excellence is a way for manufacturers’ customers to honor the companies they feel consistently provide the best design, service, value, performance, quality, professionalism of sales force, management responsiveness, customer service, handling of claims, B2B and ease of doing business. In other words, which manufacturers they believe best help them in running successful, profitable business operations.

“The manufacturers covet these awards,” said Steven Feldman, publisher and editorial director of FCNews. “So much so that last year some actually campaigned and developed strong ground games. We encourage all dealers to vote because the more ballots cast, the more significant these awards become. And that makes all manufacturers stive to improve the value they provide.”

Voting is open through March 31, 2017.

Posted on

Award of Excellence: Mohawk brands capture six honors, including Best Overall

May 23/30, 2016; Volume 30, Number 24

By Ken Ryan

Screen Shot 2016-06-03 at 3.55.37 PMGarden City, N.Y.—Mohawk Industries was voted Best Overall Manufacturer—one of six company awards—during the 20th annual Award of Excellence dinner, held at the Garden City Hotel.

Reflecting the strength and diversity of its product collections, Mohawk also won Best Carpet Manufacturer (Group A) and Best Hardwood Manufacturer (Group A). Meanwhile, its Dal-Tile (Best Ceramic Manufacturer, Group A), Marazzi (Best Ceramic Manufacturer, Group B) and Columbia Flooring (Best Laminate, Group B) divisions also took home the hardware.

Brian Carson, president of Mohawk Flooring’s North American division, was on hand to receive the honor on behalf of the company. “I appreciate the outstanding work of thousands of Mohawk employees whose talent and dedication earned our company these prestigious awards,” he said. “I am grateful to our retail partners for their resounding endorsement of Mohawk’s people and products. Honors like this reflect our ability to deliver great products, exceptional value and superlative service for our customers.”

Dal-Tile’s win was its 18th consecutive award in Group A, while Marazzi earned its ninth honor in the Group B category. “The Award of Excellence is particularly meaningful because they reinforce how thousands of customers feel about their relationship with our business as well as how they value our Daltile and Marazzi collections,” said John Turner, president of Dal-Tile. “Each team member plays a critical role in ensuring that we forge relationships with our customers through superior service and products that lead the industry in innovation, design and quality. Our long history of success in this awards program illustrates our commitment to excellence and the meaningful partnerships we enjoy with our customers.”

Screen Shot 2016-06-03 at 3.55.54 PMMohawk recaptured the top carpet prize the company last claimed in 2014. Mohawk’s laminate award for the Columbia brand follows five consecutive wins for the company’s Quick-Step laminate brand.

“With the realignment of our North American business last year, we have introduced new laminate and hardwood collections to many of our long-time carpet customers,” said Roger Farabee, senior vice president, marketing, Unilin Flooring N.A., a division of Mohawk Industries. “We’re delighted that those retailers are now showcasing the beauty, quality and performance of our laminate and hardwood products in their stores. We continue to offer the most exciting carpet collections in the industry with proprietary technology and exceptional design. Many consumers are recognizing our carpet collections as the next generation in fashion, softness and stain resistance.”

Shaw Floors garnered three awards—Best Laminate Manufacturer, Group A; the Environmental Leadership award, which the company has won every year since it was first handed out in 2010; and its Tuftex high-end carpet division won for Best Carpet Manufacturer, Group B.

“As the sole recipient of the Environmental Award since the contest’s inception, we are honored that the industry recognizes Shaw’s ongoing efforts to positively impact our planet as well as our passion for creating a better future for our customers, our people, our company and the communities in which we live and serve,” said Trey Thames, vice president of marketing and product management for Shaw Floors. “Additionally, this is the first time we received the Award of Excellence for the laminate category, which speaks volumes about the commitment and dedication Shaw has put forth in becoming the industry leader in hard surface products. We thank our valued retail partners for the trust they have put in Shaw Floors and we look forward to continuing earning their business every day.”

USFloors won for Best Resilient Manufacturer, Group B, on the strength of its successful COREtec composite product that has emerged as the leader in the LVT/WPC subsegment. “To achieve an Award of Excellence from your customers is the most meaningful and valuable recognition any company can wish for,” said Piet Dossche, CEO. “I am very proud and honored to receive this trophy on behalf of our entire team of dedicated people who are working hard to provide the best product and service to our retail partners. The revolution our COREtec product has created in the LVT category has been great for our customers who have embraced this exciting new product wholeheartedly. Thank you, FCNews and Informa Exhibitions, for organizing this yearly contest and event. Our industry needs to celebrate more of the wonderful moments, companies and people who shape this industry and make it the best industry to belong to.”

Armstrong Flooring was voted by its customers as the Best Resilient Manufacturer, Group A. At Surfaces 2016 the company introduced Vivero, an LVT offering with Diamond 10 technology, which generated a lot of buzz at the event. “We are really thrilled by the honor because it comes from our retailers, the folks who really know what works when the rubber meets the road,” said Ebeth Pitman, director of brand development and marketing for Armstrong. “Vivero is one of the first of many innovations to come from the new Armstrong Flooring company, and it is produced in our new LVT facility in Lancaster.”

Mannington won for Best Resilient Sheet Manufacturer, Group A. “We are truly honored and humbled to be chosen by the retail community as the best overall resilient manufacturer,” said Dan Natkin, senior director, resilient products. “This award was especially significant to Mannington as we continue to celebrate our 100 years in the flooring business. Thank you, again, to all the retailers who voted for us and we look forward to the next 100 years in partnership with our customers.”

Mirage won Best Hardwood Manufacturer in Group B, its fourth consecutive year winning the award and ninth time overall.

 

Methodology

Sponsored by FCNews and Informa Exhibitions, proprietors of The International Surface Event (TISE), the Award of Excellence is a way for manufacturers’ customers—retailers, distributors, designers, installers and specifiers—to honor the companies they feel consistently provide the best service, professionalism of sales force, management responsiveness, value, design, B2B, handling of claims and ease of doing business.

“It was once again an honor for Surfaces/Informa to co-sponsor the Award of Excellence with Floor Covering News,” said Dana Teague, vice president/Global Exhibitions. “I consider it a privilege to be in the same room with so many innovative and progressive brands that strive for excellence and continue to move our industry forward. Almost all of the award-winning manufacturers participated in Surfaces 2016, giving thousands of retailers, distributors, designers and installers the opportunity to discover new products as they made their purchasing and design plans for the year. I look forward to seeing what they have in store for 2017.”

Readers of FCNews, as well as other industry personnel visiting trade shows such as Surfaces (and not employed by a manufacturer), voted between October 2015 and the end of March 2016 for the companies they felt best met established criteria in the following floor covering categories—Carpet, Area Rugs, Resilient, Resilient Sheet, Resilient Commercial, Hardwood, Tile, Laminate, Cushion/ Underlayment—as well as the Best Overall mill and the manufacturer that best exemplified Environmental Leadership.

Ballots were featured in FCNews and readers could mail or fax them back, as well as vote online and at industry events such as Surfaces.

While the category awards were done on a simple, one-vote-per-category/company format, both the Best Overall and Environmental Leadership awards required voters to fill in their choices for first, second and third place. Votes were weighted so that first place was worth five points, second place worth three points and third place one point. Point totals were tabulated and the company with the most in each was named the winner.

As has been done for the previous nine years, individual category winners were selected in two groups based on their volume. Also, manufacturers did not have to pay a fee to be eligible to receive a vote, which has been customary since the first Award of Excellence competition. Any and all manufacturers of floor covering products in the above-referenced categories were allowed to receive votes.

Nearly 2,000 voters—a record number of flooring retailers, distributors, designers and installers—participated this year, with more industry professionals voting online than ever before.

Posted on

Mohawk Industries sweeps top honors at FCNews’ 20th annual Awards of Excellence

Leading flooring manufacturer earns carpet, ceramic tile, laminate and wood awards from nation’s independent retailers

Screen Shot 2016-05-17 at 2.53.50 PMCalhoun, Ga.—Mohawk Industries, the world’s largest flooring company, took home top honors at FCNews’ annual Awards of Excellence at the May 12 ceremony.

Reflecting the strength and diversity of its product collections, Mohawk Industries captured the Best Overall Manufacturer title for the fourth time. Brian Carson, president of Mohawk’s Flooring North America segment, was on hand at the event at the Garden City Hotel in Garden City, N.Y., to receive the honor on behalf of the company.

“I appreciate the outstanding work of thousands of Mohawk employees whose talent and dedication earned our company these prestigious awards,” Carson said. “I am grateful to our retail partners for their resounding endorsement of Mohawk’s people and products. Honors like this reflect our ability to deliver great products, exceptional value and superlative service for our customers.”

The company also claimed five additional awards in specific flooring categories:

Mohawk – Best Carpet Manufacturer (Group A, which consists of larger manufacturers)

Dal-Tile – Best Ceramic Tile Manufacturer (Group A)

Marazzi – Best Ceramic Tile Manufacturer (Group B)

Columbia Flooring – Best Laminate Manufacturer (Group B)

Mohawk Hardwood – Best Hardwood Manufacturer (Group A)

Dal-Tile’s win was its eighteenth consecutive award in Group A, while Marazzi earned its ninth honor in Group B, illustrating its dominance in the North American ceramic tile market.

“The Awards of Excellence are particularly meaningful because they reinforce how thousands of customers feel about their relationship with our business as well as how they value our Daltile and Marazzi collections,” said John “JT” Turner, Jr., president of Dal-Tile. “Each of our team members plays a critical role in ensuring that we forge relationships with our customers through superior service and products that lead the industry in innovation, design and quality. Our long history of success in this awards program illustrates our commitment to excellence and the meaningful partnerships we enjoy with our customers.”

Mohawk recaptured the top carpet prize the company last claimed in 2014 while the laminate award for the Columbia brand follows five consecutive wins for the company’s Quick-Step brand, highlighting the depth of Mohawk’s laminate collections. The award for hardwood flooring was Mohawk’s first and reinforces the company’s momentum in this flooring category.

Though much of the night’s focus was on Mohawk’s multi-category wins, the company ensured the spotlight was shared with the host publication. Mohawk surprised the Floor Covering News staff with a special thirtieth anniversary cake and a celebratory toast to recognize the magazine’s significant impact within the industry.

Sponsored by Floor Covering News and Informa Exhibitions, proprietors of The International Surface Event (TISE), the Awards of Excellence were established as a way for manufacturers’ customers—retailers, distributors, designers, installers and specifiers—to honor the companies that they feel consistently provide the best service, professionalism of sales force, management responsiveness, value, design, B2B, handling of claims and ease of doing business.

The prestigious industry awards are voted on by independent retailers beginning at the annual Surfaces flooring trade show in January through March. Nearly 2,000 ballots were cast for the Awards of Excellence, a record for the twenty-year-old event.

Posted on

March 27 is deadline to vote for FCNews’ Award of Excellence

March 14/21, 2016; Volume 30, Number 19

Screen Shot 2016-03-21 at 9.59.15 AMTime is running out to vote for Floor Covering News’ annual Award of Excellence. The deadline is March 27, so there are only days remaining before the votes are tabulated.

We accept only one vote per person, so if you have already voted, thank you. If you have not yet voted, please take about two minutes.

A little background: Over the past 20 years, Floor Covering News has presented the Award of Excellence to the most deserving flooring manufacturers. These awards have become the industry benchmark of supplier expertise since they are voted on by you—their customers. The idea is to give retailers a chance to acknowledge those manufacturers that are doing the most to make them successful in their businesses. And for those suppliers who do not win, hopefully it serves notice that they have work to do to become better partners to you.

So once again, we are asking floor covering retailers to cast their votes in the Award of Excellence competition. Votes should be based on the following criteria: service, professionalism of sales force, management responsiveness, value, style and design, handling of claims and ease of doing business.

The late Chris Davis, former president and CEO of the World Floor Covering Association, and FCNews’ partner for the first 17 years of the awards program, said it best: “What began as a contest to engage attendees and exhibitors at Surfaces has evolved into the premier manufacturer recognition program in the floor covering industry. What makes the awards so meaningful is they are voted on by customers whose only motivation is to recognize those who perform flawlessly in every aspect of their business.”

The voting is very simple and takes no more than two minutes. Thank you, and please visit fcnews.net for a link to voting.