July 9/16, 2018: Volume 34, Issue 2
By Lisbeth Calandrino
Every business has someone answering the phone; technically, this is your call center. Your call center...
June 11/18, 2018: Volume 33, Issue 26
By Lisbeth Calandrino
While a training program on workplace manners and courtesy may seem like overkill, the reality is...
May 14/21, 2018: Volume 33, Issue 24
By Lisbeth Calandrino
I was recently at my yearly cardiologist visit and noticed that everyone was so friendly, funny...
April 16/23, 2018: Volume 33, Issue 22
By Lisbeth Calandrino
Every team looks to hire superstars. However, extremely talented people are hard to find and recruit—and...
March 19/26, 2018: Volume 33, Issue 20
By Lisbeth Calandrino
When things are good, we have a tendency to sit back. However, complacency is the silent...
February 19/26, 2018: Volume 33, Issue 18
By Lisbeth Calandrino
I was traveling through Newark Liberty Airport recently and stopped for a bite to eat. I...
November 27-December 11, 2017: Volume 32, Issue 13
By Lisbeth Calandrino
November and December are often the slowest months for flooring dealers. If you’re a salesperson,...
November 6/13, 2017: Volume 32, Issue 11
By Lisbeth Calandrino
Retailers have confused the customer experience with customer service, but they are not the same thing....
October 23/30, 2017: Volume 32, Issue 10
By Lisbeth Calandrino
Recently I visited Oxford, Miss., to meet with Lisa Stout, owner of Stout’s Flooring, to present...
