Nov. 4/11 2013; Volume 27/number 14
By Lisbeth Calandrino
Years ago, people considered customer service an even exchange of goods. You gave me $10 worth of...
By Lisbeth Calandrino
Oct. 21/28 2013; Volume 27/number 13
Improving the customer experience is high on everyone’s marketing agenda, according to a study conducted by IBM...
Oct. 7/14 2013; Volume 27/number 12
By Lisbeth Calandrino
Most businesses realize they should connect with their past customers; I believe some past customers are more...
Sept. 16/23 2013; Volume 27/number 11
By Lisbeth Calandrino
Statistics tell us a lot of customers walk away because of employee indifference. In the age of...
September 2/9 2013; Volume 27/number 10
By Lisbeth Calandrino
With technology changing almost daily, many retailers are not sure what to do next. In today’s hyper-competitive...
Volume 27/Number 6; July 8/15, 2013
By Lisbeth Calandrino
I recently went to a grand opening for a new product and started talking to a retailer.
“Walk-in traffic...
by Lisbeth Calandrino
I recently completed some customer service training, and one of the modules was about negotiation. Many participants wanted to know why they...
