Claims file: Vinyl asbestos tile

July 12, 2010 | Comments Off on Claims file: Vinyl asbestos tile

By Lew Migliore The following is a recent inquiry we received from a dealer about vinyl asbestos tile (VAT). Dealer: We have attended your seminars several times over the years and read your column in every issue of FCNews. We recently bid on a job to remove existing tile and put new tile down. We told them we must know if it is asbestos or not before we can go further and that we could...

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Distributors’ perspective: Call to action

July 12, 2010 | Comments Off on Distributors’ perspective: Call to action

by David Williams Recently, NAFCD sent out a call for candidates to serve on its board of directors. The most critical part of the election process, it is the time when individuals from member companies can nominate themselves or others from their company to be considered for a position on the NAFCD’s board of directors. I have been active with the association’s leadership for many years. I enjoy helping our industry by giving back some...

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Clean sweep: Hard surface cleaning

July 12, 2010 | Comments Off on Clean sweep: Hard surface cleaning

by Patricia Harman Hard surface flooring is a popular selection for many homeowners but keeping those floors like new requires a little extra care, so here is a primer on a number of floor care options. For carpet cleaners, hard surface cleaning can be an excellent add-on service if technicians have the proper training and know which pitfalls to avoid. (more…)

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Salesmanship: An incredible experience

June 29, 2010 | Comments Off on Salesmanship: An incredible experience

by Warren Tyler Every trip I take to work with flooring retailers is a learning experience. I have visited almost 1,000 retailers across the country, and with a few exceptions I’ve been treated like a dignitary. My host or hostess picks me up at the airport, shows off their store and treats me to their favorite restaurants. All this attention is part of what I love about my job. (more…)

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Claims file: Vital flooring statistics

June 29, 2010 | Comments Off on Claims file: Vital flooring statistics

by Lew Migliore Since this is for FCNews’ statistical issue I thought we’d look at some statistical information relevant to performance, plus some general information. Carpet In case you didn’t know, polyester is now the hottest carpet fiber on the market. Some of you may cringe when you hear that because of past bad experiences but the new polyester really is a better product. You just have to be sure to sell a higher quality...

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Retail education: Circle the wagons

June 29, 2010 | Comments Off on Retail education: Circle the wagons

by Kelly Kramer Just when those of us who ran a tight ship made it through this recession, along came May and June’s numbers to send us back to the bad old days. While many of our poorly run and ethically challenged competitors were run out of business, we survived on just plain old repeat/referral business. We were feeling pretty good about ourselves for keeping our heads above water. What’s been happening in the last...

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Salesmanship: The lost carpet fiber

June 11, 2010 | Comments Off on Salesmanship: The lost carpet fiber

by Warren Tyler What I don’t know about the manufacturing process would fill a book. What I do know is that carpet is one of the best consumer values on the market. No home improvement will change so much in so little time for so little money. Why then has carpet dropped to 40% of the flooring market from 80% just a few decades ago? Conventional wisdom has it consumers tastes have changed. I don’t...

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Underlayments: Sound abating

June 11, 2010 | Comments Off on Underlayments: Sound abating

by Jack Boesch Acoustical underlayment can be a very valuable component of new flooring in multi-floor commercial and residential projects. Occupants of premium spaces expect sound performance that meets or, more likely, exceeds local building codes regarding sound abatement performance. If acoustical expectations are not met, the project developer or owner may all too clearly hear complaints about unwanted noise filtering through floors or ceilings. When used under wood, laminate, ceramic tile or stone flooring...

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Claims file: Who sets the standard?

June 11, 2010 | Comments Off on Claims file: Who sets the standard?

by Lew Migliore A dealer and former installer for 21 years recently wrote to me about testing standards. He felt 3-pound standards for a tuft test were absurd. “That is so low there might as well not be a test,” he said. There are a number of ASTM tests for the structural integrity of carpet, including tuft bind, laminate strength, breaking load (relative to stretch in) and dimensional stability. Other tests for pile height, twist,...

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Retail education: Winning with alternatives

June 10, 2010 | Comments Off on Retail education: Winning with alternatives

by Kelly Kramer Second of two parts In the first part of this column I explained how I solved an apartment complex manager’s problems with a few alternative flooring choices she had never been presented with before. By finding the real problems and concerns with my customer interview, I was able to re-direct product choices to more economical options that won me an account many would die for. Providing alternatives for the most common choices...

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