Retail education: Bold and fabulous

December 1, 2010 | Comments Off on Retail education: Bold and fabulous

by Kelly Kramer I’m going to start with a little bragging because in my floor covering past, I’ve done some pretty high quality high- end flooring design work. I’ve worked for a high-end Karastan dealer in Southern California where I designed flooring for some of the richest people in America. I’ve designed some very detailed and intricate area rugs from scratch for homes and commercial areas. And, as of recently, I’ve designed some very wild...

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Distributors’ perspective: Who are you going to call?

November 30, 2010 | Comments Off on Distributors’ perspective: Who are you going to call?

by Fred Reitz One of the core pillars for the North American Association of Floor Covering Distributors (NAFCD) is leadership. Fulfilling a leadership position with our industry’s trade association is not a task to place on a to-do list. It is an opportunity that requires everyone to step forward and contribute time, energy and intellect to the betterment of the organization and the industry. (more…)

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Guest column: The new normal of life-cycle thinking

November 30, 2010 | Comments Off on Guest column: The new normal of life-cycle thinking

by Derek Young Part 1 Today’s marketplace requires new kinds of thinking so companies can remain competitive and profitable while meeting the expectations of consumers and addressing the changing nature of issues such as resource availability, globalization and environmental regulation. (more…)

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Clean sweep: Cleaning for health

November 30, 2010 | Comments Off on Clean sweep: Cleaning for health

by Patricia Harman Second of three parts In the last column, we covered some of the problems that may arise as customers use and care for their specialty rugs or wall-to-wall carpeting. Here are several more issues that may arise before or after cleaning carpets. Color Changes Dyes are chemical compounds added to fibers to give them color. Sometimes these dyes react with chemicals or gases and color changes may occur. (more…)

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Claims file: Pungent smell

October 11, 2010 | Comments Off on Claims file: Pungent smell

by Lew Migliore In keeping with answering questions from floor covering dealers about unique issues of concern to people in all categories, here is a very unique situation that we did some research on for the asking retailer. The dealer’s email stated, “We have a customer [who] has a pungent smell coming from their tap water, faucets and shower. They contacted the water company who in turn asked if they had had new carpet installed...

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Retail education: Ice cubes to Eskimos

October 11, 2010 | Comments Off on Retail education: Ice cubes to Eskimos

by Kelly Kramer Since my first job in high school at a bowling alley pro shop, I’ve been accused of selling ice cubes to Eskimos. At first, I took it as a complement because I thought being good at what I did was a good thing. As I got older and saw people think salespeople are opportunistic vultures who thrive on tricking people, I started to wonder if the selling business was what I wanted...

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Financial: BP’s oil Gulf disaster

October 11, 2010 | Comments Off on Financial: BP’s oil Gulf disaster

by Bart Basi Many people living and conducting business on the Gulf Coast have lost their jobs and incomes because of the oil rig explosion. In response, the federal government and BP have embarked on measures to reimburse victims and like any other time when money has been exchanged, the IRS has shown up with its guidance. (more…)

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Salesmanship: Flooring’s best buy

October 11, 2010 | Comments Off on Salesmanship: Flooring’s best buy

by Warren Tyler Regular readers will note that I’ve been on a continuous rant about how the industry is handling the sale and maintenance of carpet. Buying top-of-the-line carpet is still one of consumers’ best buys. It is a shame that something so beautiful and practical is treated so shabbily. Consumers always knew that carpet is a fabric and, as such, is susceptible to spots and stains. For the record, a spot can be removed...

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Claims file: Avoid the fox

September 27, 2010 | Comments Off on Claims file: Avoid the fox

by Lew Migliore When you have a complaint about a product that you think has a manufacturing defect, do not send a sample to the maker to test for a defect. This is like letting the fox guard the hen house. The other day we received an email with photos of a square, patterned, Berber carpet consisting of high and low loops. The yarns in the high loops of the pattern were fuzzy and stringy...

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Retail education: What makes it right?

September 27, 2010 | Comments Off on Retail education: What makes it right?

by Kelly Kramer I was recently watching a television program about people that had turned their lives around. All had served time for some very bad crimes, had hit rock bottom and decided that if they had any chance of ever getting out, they needed to show they had a change of mindset for the better. One story in particular got me to thinking. It was about a high-dollar diamond thief before he was caught....

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