Financial: Selling in 2010=tax sense

September 14, 2010 | Comments Off on Financial: Selling in 2010=tax sense

by Bart Basi There were 66 million babies born between 1945 and 1964 during the era known as the Baby-Boom and the Boomers are reaching retirement age. In fact, the oldest are now turning 66 and the youngest are embarking on their mid-40s. As such, many of these people have worked hard throughout their lives and have built businesses from the ground up. A very considerable amount of wealth has been created and those owners...

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Guest column: The great urbanization, threats/opportunities

August 30, 2010 | Comments Off on Guest column: The great urbanization, threats/opportunities

Part 1 of 2 by Jim Gould In this two-part series we address two converging forces that will impact the world’s economy and affect demand for finished flooring, its raw materials and even where the flooring will be made. Threat or opportunity? In the near future Asia will not be able to meet its domestic demand for flooring, it will consume more timber each year than several countries can harvest, and the balance of supply...

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Salesmanship: Going green

August 30, 2010 | Comments Off on Salesmanship: Going green

by Warren Tyler I have to admit it. I’m a cynic. Ever since the green movement began I’ve seen every effort at conservation or to go green has had unintended consequences. With me, it all started with the spotted owl and “old growth forests.” Environmentalists stopped all logging in these forests while allowing logging to continue in “new growth forests.” Unintended consequence: Scientists found that the spotted owl breeds only in new growth forests. The...

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Claims file: Using another adhesive

August 30, 2010 | Comments Off on Claims file: Using another adhesive

by Lew Migliore Recently, we had a question from a reader that had never been asked before. “Do you know what the legal position is on manufacturers that will not warranty their product if an installer uses another adhesive?” First, let’s explain why companies specify their own adhesives. Not many manufacturers produce their own adhesive. They are usually made by one of many very good adhesive manufacturers and are formulated for use with a particular...

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Retail education: Follow them home

August 30, 2010 | Comments Off on Retail education: Follow them home

by Kelly Kramer One of the drawbacks to writing a national column is that my local competitors also read my advice. So, in essence, I give productive ideas to my local competition. Recently, I saw a competitor’s television ad that heeded my advice promising to follow the customer home and give a free measure. Up till that day, their measures were charged and set up a few days out. (more…)

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Clean sweep: Carpet and rug problems

August 30, 2010 | Comments Off on Clean sweep: Carpet and rug problems

Part 1 of 2 By Patricia Harman There are a number of issues that may arise as customers use and care for their specialty rugs or wall-to-wall carpeting. Here is an overview of several problems to make customers aware of at the time of purchase or before providing cleaning services. (more…)

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Salesmanship: Why should they buy at your store?

August 9, 2010 | Comments Off on Salesmanship: Why should they buy at your store?

by Warren Tyler Last year I wrote an article called “Good Store, Bad Store,” the premise of which was 5% of professional flooring stores did all the same things right, while 95% of the stores did all the same things wrong. The column attracted much attention with many readers admitting that unfortunately they fit the criteria of bad stores. (more…)

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Claims file: A little common sense, please

August 9, 2010 | Comments Off on Claims file: A little common sense, please

by Lew Migliore Almost 40 years in the industry and every day brings a new and exciting cornucopia of issues. A dealer recently received a complaint from a consumer because her vacuum cleaner was leaving burn marks on the carpet, which was a cut-pile polypropylene. The consumer was using a new upright vacuum with a beater bar and brush. (more…)

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Salesmanship: Selling price

July 27, 2010 | Comments Off on Salesmanship: Selling price

by Warren Tyler Browsing through the competition, I was astounded to read a column about “trading dollars,” a practice when there were 30,000-plus flooring stores. Many marginal retailers who believed the only way to sell is with price and needing cash would give away merchandise at cost to finance the next order. Theoretically, this practice can work if you can sell more each and every week—the bills finally coming due after your demise. (more…)

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Claims file: Hey! That’s my carpet!

July 27, 2010 | Comments Off on Claims file: Hey! That’s my carpet!

by Lew Migliore In my 39 years in this business I’ve never had anything like this happen before. A dealer forwarded photographs and information for a complaint about a carpet that is the same product we have installed in my wife’s home office in a different color. The carpet in question has been installed for a year-and-a-half in a kitchenette, living room, hall and bedroom. The consumer feels the carpet is not wearing well and...

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