Claims file: Case of color change

January 3, 2011 | Comments Off on Claims file: Case of color change

by Lew Migliore This story comes from one of the many contacts we have in the field who use us as a resource to help resolve concerns, complaints and flooring issues. (more…)

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Salesmanship: Happy days are here again?

December 13, 2010 | Comments Off on Salesmanship: Happy days are here again?

by Warren Tyler It wasn’t true during FDR’s time and it probably won’t be true now, but my guess is that business will be getting marginally better barring another catastrophe. (more…)

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Claims file: Preparation vs. repair

December 13, 2010 | Comments Off on Claims file: Preparation vs. repair

by Lew Migliore Every day we deal with a multitude of repairs, each of them so different you’d be surprised. This issue is important because so many installation failures are caused by substrate problems. However, the responsibility of the flooring dealer or contractor is not to repair the substrate but to prep it for installation. Repairing requires work that is not part of the installation and should most often be done by someone other than...

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Guest column: The new normal; Life-cycle thinking

December 13, 2010 | Comments Off on Guest column: The new normal; Life-cycle thinking

Part II by Derek Young In part one, we discussed why companies should shift their corporate culture to life cycle assessment (LCA) with regard to sustainability and how it can help refine product design as it takes into account all phases of an item’s lifespan. (more…)

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Retail education: Winning by default

December 13, 2010 | Comments Off on Retail education: Winning by default

by Kelly Kramer Throughout my career I’ve been the one at the store who raised his hand and volunteered to work weekends and holidays. In fact, I work both Saturday and Sunday as part of my standard schedule and take Tuesday and Wednesday as my weekend. (more…)

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Installments: Dealing with our government agencies

December 13, 2010 | Comments Off on Installments: Dealing with our government agencies

by Dave Stafford Sooner or later in your quest for sales, you will have an opportunity to do business with a government agency. It may be on a local level, or with a state or federal government agency. Whatever the case may be, there are several key things to remember when the government is involved. (more…)

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Financial: Like-kind exchange

December 13, 2010 | Comments Off on Financial: Like-kind exchange

by Bart Basi Taxes on capital gains are about to increase substantially effective Jan. 1. Tax cuts established during the first few years of the Bush Administration are slated to automatically sunset. Not only will capital gains taxes increase, but an additional tax of 3.8% will also be incurred by high income earners making over $200,000 (single taxpayer) and $250,000 (married) shortly thereafter. (more…)

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Salesmanship: Amid despair, hope

December 1, 2010 | Comments Off on Salesmanship: Amid despair, hope

by Warren Tyler Arizona has a much higher rate of home repossessions and unemployment than most states. In addition, the federal government is suing them for enforcing existing immigration laws. You think you have it tough. In October I was invited to speak to the Arizona Floor Covering Association. Thanks to the World Floor Covering Association (WFCA), which co-ops the expense, it’s possible to bring top-notch speakers like Jon Trivers, Sam Allman and myself—unavailable elsewhere—...

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Claims file: The No. 1 suspect

December 1, 2010 | Comments Off on Claims file: The No. 1 suspect

by Lew Migliore The title of this column was taken from a dealer’s email to me that observed, “Every time I visit a jobsite for after-installation issues, whether it is staining, buckling, denting or wearing, I am essentially going to a crime scene and I am somehow the No. 1 suspect.” (more…)

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Retail education: Bold and fabulous

December 1, 2010 | Comments Off on Retail education: Bold and fabulous

by Kelly Kramer I’m going to start with a little bragging because in my floor covering past, I’ve done some pretty high quality high- end flooring design work. I’ve worked for a high-end Karastan dealer in Southern California where I designed flooring for some of the richest people in America. I’ve designed some very detailed and intricate area rugs from scratch for homes and commercial areas. And, as of recently, I’ve designed some very wild...

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