Lisbiz strategies: Incivility can lead to a hostile environment

June 18, 2018 | Comments Off on Lisbiz strategies: Incivility can lead to a hostile environment

June 11/18, 2018: Volume 33, Issue 26 By Lisbeth Calandrino   While a training program on workplace manners and courtesy may seem like overkill, the reality is this: Rudeness is an epidemic costing industries millions a year. For nearly two decades, Christine Porath, acclaimed business professor at Georgetown University, has studied and observed a sharp rise in rudeness, emotional harassment, bullying and other toxic behaviors that can cost companies financially and employees their health and...

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Lisbiz strategies: Build relationships, get the sale

June 1, 2018 | Comments Off on Lisbiz strategies: Build relationships, get the sale

May 28/June 4, 2018: Volume 33, Issue 25 By Lisbeth Calandrino   Last week a retailer emailed me with a problem: “Some members of my sales team are losing sales at the last moment. I’ve been in business 20 years, and nothing ticks me off more than when I watch a salesperson lose what appears to be an easy sale. In my head, it’s a slam dunk. What’s up with these people? Have they forgotten...

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Lisbiz strategies: Improving the customer experience is job No. 1

May 18, 2018 | Comments Off on Lisbiz strategies: Improving the customer experience is job No. 1

May 14/21, 2018: Volume 33, Issue 24 By Lisbeth Calandrino I was recently at my yearly cardiologist visit and noticed that everyone was so friendly, funny and helpful. This is in contrast to my primary care physician’s office where everyone is aloof and looks down at the patients. It’s a very interesting contrast. I love my cardiologist and dislike my primary care physician. I’ve researched both practices, and everyone loves the CEO of the cardiology...

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Lisbiz strategies: Managers should be trained to ‘coach’

May 3, 2018 | Comments Off on Lisbiz strategies: Managers should be trained to ‘coach’

April 16/23, 2018: Volume 33, Issue 22 By Lisbeth Calandrino Every team looks to hire superstars. However, extremely talented people are hard to find and recruit—and did I mention expensive? Just look at major league sports teams and what they spend to bring in superstars. If you really want great talent, why not coach the ones you already have? Take those Clark Kents and turn them into supermen and superwomen. If you aren’t already building...

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Lisbiz strategies: Complacency is the enemy of business

March 27, 2018 | Comments Off on Lisbiz strategies: Complacency is the enemy of business

March 19/26, 2018: Volume 33, Issue 20 By Lisbeth Calandrino   When things are good, we have a tendency to sit back. However, complacency is the silent killer and it can attack both big and small businesses. It reminds me of a memorable quote from Roger Babson, entrepreneur and founder of Babson College: “Neither success nor failure is ever final.” This quote made me think of Howard Brodsky, cofounder and co-CEO of CCA Global Partners...

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Lisbiz strategies: Hope for the best, but plan for the worst

February 26, 2018 | Comments Off on Lisbiz strategies: Hope for the best, but plan for the worst

February 19/26, 2018: Volume 33, Issue 18 By Lisbeth Calandrino   I was traveling through Newark Liberty Airport recently and stopped for a bite to eat. I didn’t have much time in between flights and was definitely feeling rushed. By the way, I was on my way to do a presentation for the Mid-Atlantic Floorcovering Association on how to acquire more outside business. (This story kind of emphasizes this.) While I was eating, I heard...

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Lisbiz strategies: Make your store rock over the holidays

December 8, 2017 | Comments Off on Lisbiz strategies: Make your store rock over the holidays

November 27-December 11, 2017: Volume 32, Issue 13 By Lisbeth Calandrino   November and December are often the slowest months for flooring dealers. If you’re a salesperson, they can also be the most depressing. While everyone else is partying and rushing around, you’re waiting for customers to come in and buy flooring. Here’s a list of things you can do to draw customers and bring cheer to your store. Have “dress up” days. Put on...

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Lizbiz Strategies: Don’t let red-hot sales leads get too cold

November 27, 2017 | Comments Off on Lizbiz Strategies: Don’t let red-hot sales leads get too cold

November 20/27, 2017: Volume 32, Issue 12 By Lisbeth Calandrino   The good thing about hot sales leads is they tend to fall right in your lap. The bad news is you can’t sit on them for too long before they get stale. Managing and following up on leads can be tricky. I get it. You meant to call them, but you were too busy. Now you’re afraid to follow up because you think the...

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Lisbiz strategies: Explore the customer experience at TISE

November 13, 2017 | Comments Off on Lisbiz strategies: Explore the customer experience at TISE

November 6/13, 2017: Volume 32, Issue 11 By Lisbeth Calandrino   Retailers have confused the customer experience with customer service, but they are not the same thing. Providing exceptional service and improving your competitive edge through customer experience will keep your customers and business operational. Customer service is considered a single transaction that takes care of the customer’s immediate needs. This includes booking a customer’s install, product selections or an in-home measurement. You can do...

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Lisbiz Strategies: Fashion’s influence on flooring design

October 27, 2017 | Comments Off on Lisbiz Strategies: Fashion’s influence on flooring design

October 23/30, 2017: Volume 32, Issue 10 By Lisbeth Calandrino   Recently I visited Oxford, Miss., to meet with Lisa Stout, owner of Stout’s Flooring, to present a seminar for local female business owners. Oxford is an interesting college town, the home of “Ole Miss” with about 50,000 residents, 25,000 of which are college students. They have wonderful shirts that read, ‘Oxford, Miss., population—full!’ I was here 22 years ago and the town is barely...

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