Lisbiz strategies: Fighting fiery situations with cool temperament

November 30, 2018 | Comments Off on Lisbiz strategies: Fighting fiery situations with cool temperament

November 26/December 3, 2018: Volume 34, Issue 12 By Lisbeth Calandrino The other night a friend and I were having dinner at a local restaurant. All of a sudden, I hear a male customer yelling at the top of his lungs: “I’ve been insulted by the waitress; I don‘t have to take this!” He kept at it as the waitress tried to calm him down, but nothing seemed to help. Then the owner came out...

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Lisbiz strategies: Expanding your client base can reap rewards

November 2, 2018 | Comments Off on Lisbiz strategies: Expanding your client base can reap rewards

October 29/November 5, 2018: Volume 34, Issue 10 By Lisbeth Calandrino   Everyone says they need new customers. The question is, where do you find them? Looking for individual customers is really the hard way. Instead of looking for one or two new customer, it’s easier and more efficient if you look for “industry partners” who use your products. After attending the Remodeling and Deck Expo in Baltimore (FCNews, Oct 15/22), I’m thoroughly convinced flooring...

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Lisbiz strategies: Finding new customers in unlikely places

October 22, 2018 | Comments Off on Lisbiz strategies: Finding new customers in unlikely places

October 15/22, 2018: Volume 34, Issue 9 By Lisbeth Calandrino   I have a therapist friend whose favorite expression is, “You can’t get chocolate milk in a turnip field.” It may sound silly, but if you’re looking for something specific, you had better know where to find it. Looking for new business should be on the top of everyone’s list, but I realize it takes some time and effort. Like many retail owners, I’m time-starved...

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Lisbiz strategies: Info-based dialogue sets sales process in motion

September 10, 2018 | Comments Off on Lisbiz strategies: Info-based dialogue sets sales process in motion

September 3/10, 2018: Volume 34, Issue 6 By Lisbeth Calandrino There are various types of conversations we all use to function in everyday life. When attempting to converse, whether person to person or in a group or organization, it is essential to understand the different types of conversations and how each type functions. Informational conversation is what most people would define as conversing. It is the type of conversation that “gets beyond the gate keeper,”...

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Lisbiz strategies: Micromanaging can kill your business

August 10, 2018 | Comments Off on Lisbiz strategies: Micromanaging can kill your business

August 6/13, 2018: Volume 34, Issue 4 By Lisbeth Calandrino Did your mom ever tell you if you wanted something done right, then you have to do it yourself? If so, you’re probably still doing it and everything else. Sure, sometimes it’s easy to do it yourself, but you’re setting yourself up for a lifetime of aggravation. Are you wondering why you can’t seem to grow a team or why employees quit? If you are...

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Lisbiz strategies: Is your call center the weakest link?

July 13, 2018 | Comments Off on Lisbiz strategies: Is your call center the weakest link?

July 9/16, 2018: Volume 34, Issue 2 By Lisbeth Calandrino   Every business has someone answering the phone; technically, this is your call center. Your call center is a crucial personal connection your customers have with your business. There’s a company I often do business with called Harry and David. They are an American-owned, premium food and gift producer and retailer. Their employees are so well-trained, they almost act as your party planner. They even...

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Lisbiz strategies: Incivility can lead to a hostile environment

June 18, 2018 | Comments Off on Lisbiz strategies: Incivility can lead to a hostile environment

June 11/18, 2018: Volume 33, Issue 26 By Lisbeth Calandrino   While a training program on workplace manners and courtesy may seem like overkill, the reality is this: Rudeness is an epidemic costing industries millions a year. For nearly two decades, Christine Porath, acclaimed business professor at Georgetown University, has studied and observed a sharp rise in rudeness, emotional harassment, bullying and other toxic behaviors that can cost companies financially and employees their health and...

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Lisbiz strategies: Build relationships, get the sale

June 1, 2018 | Comments Off on Lisbiz strategies: Build relationships, get the sale

May 28/June 4, 2018: Volume 33, Issue 25 By Lisbeth Calandrino   Last week a retailer emailed me with a problem: “Some members of my sales team are losing sales at the last moment. I’ve been in business 20 years, and nothing ticks me off more than when I watch a salesperson lose what appears to be an easy sale. In my head, it’s a slam dunk. What’s up with these people? Have they forgotten...

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Lisbiz strategies: Improving the customer experience is job No. 1

May 18, 2018 | Comments Off on Lisbiz strategies: Improving the customer experience is job No. 1

May 14/21, 2018: Volume 33, Issue 24 By Lisbeth Calandrino I was recently at my yearly cardiologist visit and noticed that everyone was so friendly, funny and helpful. This is in contrast to my primary care physician’s office where everyone is aloof and looks down at the patients. It’s a very interesting contrast. I love my cardiologist and dislike my primary care physician. I’ve researched both practices, and everyone loves the CEO of the cardiology...

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Lisbiz strategies: Managers should be trained to ‘coach’

May 3, 2018 | Comments Off on Lisbiz strategies: Managers should be trained to ‘coach’

April 16/23, 2018: Volume 33, Issue 22 By Lisbeth Calandrino Every team looks to hire superstars. However, extremely talented people are hard to find and recruit—and did I mention expensive? Just look at major league sports teams and what they spend to bring in superstars. If you really want great talent, why not coach the ones you already have? Take those Clark Kents and turn them into supermen and superwomen. If you aren’t already building...

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