Dear David: You get what you demand

August 10, 2018 | Comments Off on Dear David: You get what you demand

August 6/13, 2018: Volume 34, Issue 4 By David Romano Dear David:  I was talking to some of my peers and the conversation was centered around getting better deals from vendors. I heard about good deals, so I reached out to some of my vendors, but the deals I got were not that good. Do you have suggestions?  Dear Passive Owner, I’m sure you know the saying, “You get what you ask for.” I look...

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Dear David: How to say motivated in running your business

July 13, 2018 | Comments Off on Dear David: How to say motivated in running your business

July 9/16, 2018: Volume 34, Issue 2 By David Romano   Dear David:  Is losing interest in running my business normal? I have been in the flooring industry for nearly three decades and as the years go by, I find myself less interested in going to work and every idea I hear on how to make things better seems like too much work. I feel trapped because I cannot sell the business, but I need...

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Dear David: Affordable perks to offer millennial employees

June 18, 2018 | Comments Off on Dear David: Affordable perks to offer millennial employees

June 11/18, 2018: Volume 33, Issue 26 By David Romano   Dear David:  I just spent the past couple weeks interviewing people for two retail sales positions. Most of the people I interviewed were less than 30 years old and a lot of them asked some very weird questions about benefits. I know you owned a recruiting company for the flooring industry and I was wondering if you could help me. Do I really need...

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Dear David: Effective management tips for all generations

June 1, 2018 | Comments Off on Dear David: Effective management tips for all generations

May 28/June 4, 2018: Volume 33, Issue 25 By David Romano Dear David:  I’ve been a general manager for the last 11 years and make it a point to attend educational events at conventions focusing on managing a millennial team. My struggle is that I’m having just as many problems managing my older staff. Do you have any suggestions on how I can manage my team regardless of age? Dear General Manager, There are many...

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Dear David: Secret to sales success—Rarely be yourself

May 4, 2018 | Comments Off on Dear David: Secret to sales success—Rarely be yourself

April 30/May 7, 2018: Volume 33, Issue 23 By David Romano Dear David:  I just don’t understand why I spend so much money getting people in the door and less than half of them buy something. My salespeople are paid a commission, so they should be motivated. They are all experienced and well trained. My prices are competitive. My selection is the best in the market. What is going wrong?  Dear Blinded Owner, Let’s start...

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Dear David: Effective ways to better manage your time

May 3, 2018 | Comments Off on Dear David: Effective ways to better manage your time

April 16/23, 2018: Volume 33, Issue 22 By David Romano Dear David:  In one of your columns you stated the No. 1 motivating factor to happy employees is a sense of accomplishment. I guess that is why I feel so burnt out and frustrated. It seems the longer I own my business, the less I get marked off my to-do list each day. Any advice you can give on how to get more done would...

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Dear David: Achieving a better work-life balance

April 10, 2018 | Comments Off on Dear David: Achieving a better work-life balance

April 2/9, 2018: Volume 33, Issue 21 By David Romano   Dear David: I purchased two flooring stores from my parents about 10 years ago. My wife works alongside me and we have two children. Growing up, I watched my parents spend most of their time inside the store, which took a toll on my childhood and their well-being. I swore I would not let that happen to my family, but I find myself doing...

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Dear David: First impressions of your showroom count

August 22, 2017 | Comments Off on Dear David: First impressions of your showroom count

August 14/21: Volume 32, Issue 5 By David Romano Dear David: I have tried just about everything to get my sales associates to better organize the floor but nothing seems to work. I know we need to look better, but there is only so much I can do myself and I cannot afford to hire a cleaning company to come each night to clean and organize the showroom. Any thoughts? Dear Fed Up Owner, I...

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Dear David: Managing a business amidst sibling rivalry

July 10, 2017 | Comments Off on Dear David: Managing a business amidst sibling rivalry

July 3/10: Volume 32, Issue 2 By David Romano   Dear David: My father transferred our business to my three siblings and me quite some time ago. We didn’t pay for it and all have equal ownership. I now find myself doing more for the business than my siblings. When I ask them to work harder and play a larger role they throw our equal ownership in my face. I am now considering opening a...

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Dear David: The cost of negotiations

May 30, 2017 | Comments Off on Dear David: The cost of negotiations

May 22/29, 2017: Volume 31, Issue 25 By David Romano   Dear David: I recently had a discussion with my sales associates about the current mindset of consumers regarding negotiations and the true cost of discounting. They got defensive and said the ability to negotiate is an important tool to closing sales. I disagree but need some advice or data to counter. Can you help? Dear Owner, The most common stories about negotiations seem to...

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