Dear David: Knowing when it’s time to let an employee go

September 24, 2018 | Comments Off on Dear David: Knowing when it’s time to let an employee go

September 17/24, 2018: Volume 34, Issue 7 By David Romano Dear David:  I have a general manager who has been with me for more than 10 years. He started as a sales associate but for the last five years has been my manager. When I first made him manager he was doing great, but something has been off the last couple of years. I met with him several times to find out what’s going on...

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Dear David: Tracking ‘true’ business performance

September 10, 2018 | Comments Off on Dear David: Tracking ‘true’ business performance

September 3/10, 2018: Volume 34, Issue 6 By David Romano Dear David:  I need some help understanding what reports to look at to see what is going on in my store. I am good at staying on top of daily things. I look at my bank balance, try to stay on top of receivables, check out sales reports and pay attention to my profit and loss statement. What else should I be looking at? Dear...

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Dear David: Be the higher thinker

August 27, 2018 | Comments Off on Dear David: Be the higher thinker

August 20/27, 2018: Volume 34, Issue 5 By David Romano Dear David:  I am getting fed up with my new batch of employees. When I give them an inch, they want a mile. Last week, two of my sales associates cornered me and told me the rest of the staff is upset because I stopped giving them pizza on Saturdays. They then complained for another 30 minutes on so many little things that I felt...

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Dear David: You get what you demand

August 10, 2018 | Comments Off on Dear David: You get what you demand

August 6/13, 2018: Volume 34, Issue 4 By David Romano Dear David:  I was talking to some of my peers and the conversation was centered around getting better deals from vendors. I heard about good deals, so I reached out to some of my vendors, but the deals I got were not that good. Do you have suggestions?  Dear Passive Owner, I’m sure you know the saying, “You get what you ask for.” I look...

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Dear David: How to say motivated in running your business

July 13, 2018 | Comments Off on Dear David: How to say motivated in running your business

July 9/16, 2018: Volume 34, Issue 2 By David Romano   Dear David:  Is losing interest in running my business normal? I have been in the flooring industry for nearly three decades and as the years go by, I find myself less interested in going to work and every idea I hear on how to make things better seems like too much work. I feel trapped because I cannot sell the business, but I need...

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Dear David: Affordable perks to offer millennial employees

June 18, 2018 | Comments Off on Dear David: Affordable perks to offer millennial employees

June 11/18, 2018: Volume 33, Issue 26 By David Romano   Dear David:  I just spent the past couple weeks interviewing people for two retail sales positions. Most of the people I interviewed were less than 30 years old and a lot of them asked some very weird questions about benefits. I know you owned a recruiting company for the flooring industry and I was wondering if you could help me. Do I really need...

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Dear David: Effective management tips for all generations

June 1, 2018 | Comments Off on Dear David: Effective management tips for all generations

May 28/June 4, 2018: Volume 33, Issue 25 By David Romano Dear David:  I’ve been a general manager for the last 11 years and make it a point to attend educational events at conventions focusing on managing a millennial team. My struggle is that I’m having just as many problems managing my older staff. Do you have any suggestions on how I can manage my team regardless of age? Dear General Manager, There are many...

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Dear David: Secret to sales success—Rarely be yourself

May 4, 2018 | Comments Off on Dear David: Secret to sales success—Rarely be yourself

April 30/May 7, 2018: Volume 33, Issue 23 By David Romano Dear David:  I just don’t understand why I spend so much money getting people in the door and less than half of them buy something. My salespeople are paid a commission, so they should be motivated. They are all experienced and well trained. My prices are competitive. My selection is the best in the market. What is going wrong?  Dear Blinded Owner, Let’s start...

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Dear David: Effective ways to better manage your time

May 3, 2018 | Comments Off on Dear David: Effective ways to better manage your time

April 16/23, 2018: Volume 33, Issue 22 By David Romano Dear David:  In one of your columns you stated the No. 1 motivating factor to happy employees is a sense of accomplishment. I guess that is why I feel so burnt out and frustrated. It seems the longer I own my business, the less I get marked off my to-do list each day. Any advice you can give on how to get more done would...

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Dear David: Achieving a better work-life balance

April 10, 2018 | Comments Off on Dear David: Achieving a better work-life balance

April 2/9, 2018: Volume 33, Issue 21 By David Romano   Dear David: I purchased two flooring stores from my parents about 10 years ago. My wife works alongside me and we have two children. Growing up, I watched my parents spend most of their time inside the store, which took a toll on my childhood and their well-being. I swore I would not let that happen to my family, but I find myself doing...

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