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CCA teams up with WFCA, CFI to tackle installation shortage

cca logoManchester, N.H.—CCA Global Partners has partnered with the World Floor Covering Association (WFCA) after its recent purchase of the International Certified Flooring Installers Association (CFI) to help address the shortage of qualified flooring installers. Through this new partnership, members of CCA’s floor covering divisions will be provided with incentives to bring new hires to the industry and the CFI will have them qualified and up-to-speed quickly.

“CFI is well-respected for providing quality installation training,” said Charlie Dilks, chief product officer, CCA Global Partners. “CCA members have been asking for help in recruiting and training more installers and we feel this program will help them meet the challenge.”

Through this new partnership, members of Carpet One Floor & Home, Flooring America/Flooring Canada and International Design Guild will benefit from tuition credits and discounts from both CCA and WFCA.

“It’s exciting to see CCA making a significant investment to help resolve an industry-wide problem,” said Scott Humphrey, CEO of WFCA “We are happy to do our part in encouraging CCA’s members to provide installation training through CFI.”

CCA will provide its members a discount toward the cost of tuition when the installer completes one of CFI’s installation training classes for carpet and hard surface classes.

“This is a huge step helping alleviate some of the challenges our members have faced with the current installer shortage,” Dilks added. “Quality installers are essential to our members’ success.”

The CFI schools introduce installers to many types of flooring and the tools of the trade with an emphasis on efficiency and craftsmanship. Courses cover hands-on installation techniques, customer service training and OSHA and EPA standards training. Graduates would leave a five-week residential carpet class with the skill sets and confidence to go into the field and have the ability to install an average 3 bedroom home. They also receive CFI Certification.

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Installation conundrum: Industry searching for ways to tackle ‘crisis’

Jan 18/25; Volume 30/Number 15

By Ken Ryan

Screen Shot 2016-01-18 at 12.34.52 PMInstallation—whether it is the shortage of qualified mechanics or the challenge of recruiting the next generation—is not a new problem. However, some flooring veterans say the situation has never been this bad and if left untreated could endanger the specialty retail channel.

According to the World Floor Covering Association (WFCA) and its Certified Floorcovering Installers (CFI) division, nearly 60% of installers in the field today have 15-plus years experience. Five years from now they are forecasting 20% fewer installers than exist today. In the next 10 years the flooring industry is expected to lose 50% of the current installation force. As it stands today, most dealers say there are not enough installers to fill the jobs currently booked, leading to a backlog and delays.

“Many of our dealers said they could install twice as much as they’re installing today if they had more installers,” said Keith Spano, president of Flooring America.

Scott Humphrey, CEO of the WFCA, said the time has come to fix this problem. “Over the last 30 years the entire industry has talked about the installation issue, but except for a very few, including CFI, none have dared to address it. As an industry we must address this issue or the 25% reduction in independent retailers we have seen over the last seven years will only be the tip of the iceberg. Sometimes it takes a crisis for the industry to change. Hopefully this is a rallying cry.”

The issue of skilled labor shortages is not specific to flooring. Vacancies are occurring across all disciplines, including electricians and plumbers. For the sixth consecutive year, skilled trade vacancies are the hardest job to fill in the U.S., according to Manpower-Group’s annual Talent Shortage Survey.

Other statistics shed light on the problem. U.S. residential construction spending in August climbed above $36 billion, the highest monthly total since October 2007, according to government data. Yet there were 676,500 fewer workers in residential construction nationwide to handle the work. The great recession exacerbated the installation dilemma. During the downturn, the industry lost a generation of installers either through lack of work that prompted them to look elsewhere or retirement or even layoffs. In addition, these journeymen would have trained the apprentices coming up through the ranks today. As a result, there are many installers today whose skill set is below par, experts said.

Under the direction of Humphrey, Tom Jennings, vice president of professional development of the WFCA, and Robert Varden, CEO of CFI, WFCA/CFI has taken ownership of this installation conundrum. “We didn’t take it on because it was easy,” Humphrey said. The primary issues confronting the installation trade are: improving the caliber of training to keep pace with the complexity of today’s flooring, recruiting installers for today and cultivating the next generation.

Raising training standards

The double-edged sword of installation today is that there are too few of them (at least on the residential side) to handle the work, and too many of them lack the necessary high-level training required. Jennings noted the majority of today’s installers entered the field as helpers who needed a paycheck, not because they had any particular skill or passion for the trade. “Unlike sales or management, aptitude tests for entry-level installers are virtually unheard of. We’ve simply got to raise our requirements above warm bodies to raise the trade up from its current state.”

Jennings also believes the industry needs to be more supportive of installation performed well; with no meaningful method of enforcing right from wrong techniques, the emphasis too often resorts to price and speed, leaving little incentive for a job to be performed correctly.Screen Shot 2016-01-18 at 12.35.02 PM

“We can’t blame the installers here–they didn’t create the environment that they must operate in,” he explained. “Earning potential simply must catch up with the times, but only if performance expectations are raised as well. Installation simply can’t all pay the same.”

CFI, for its part, has scheduled more installation workshops and certification training in 2016 than ever before. It plans to have workshops in each of its training cities twice, so if an installer can’t make the first certification training, he will have another opportunity six months later.

“Opportunities to advance skill levels will be available in 2016 unlike in any year in my memory,” Jennings said. “But they will only be as effective as attendance allows. This will require a commitment from all stakeholders.”


INSTALL, the International Standards and Training Alliance, has been committed to next-generation recruitment, apprenticeship and career-long training for many decades. Through its parent organization, the United Brotherhood of Carpenters, INSTALL can take advantage of several recruiting programs.

Among them is a high school outreach program: Career Connections. This school-based program is designed specifically for high school students to introduce them to the craft and trade of carpentry.

“Students learn skills, but they also learn about the trade as an admirable career choice,” said John McGrath, director, INSTALL. “We attend career fairs at local high schools, trade schools and construction career programs where many students are unaware of our existence and help them make a more educated decision about their future.”

Then there is Helmets to Hardhats, a program that puts veterans on the fast track to apprenticeship and a career. Veterans discharging out of the service can find the training that leads to good-paying jobs as union carpenters and flooring installers.

Lastly, INSTALL’s Pre-Apprenticeships program, which was established more than 20 years ago, was created as a way to introduce prospective candidates to the floor covering profession. Participants begin the program by performing the less skill-intensive tasks involved in an installation such as deliveries, removal of old flooring and the moving of furniture within occupied spaces, which allows the skilled installers to attend to the tasks that demand advanced skills and experience.

While INSTALL is involved in expansive recruitment and extensive training, it has found that thorough experience, career-long decisions and commitments cannot be taken lightly. “It is helpful to have an orientation process so the installer can become a productive professional,” McGrath stated.

Installers are not the only ones who stand to gain from the program. Benefits for employers include greater productivity, performance and safety. According to Keith Jutkins, INSTALL Chicago Coordinator, 97% of the successful pre-apprentices go on to graduate from the floor covering apprenticeship program. “They learn to look at our craft as a career and not just a job,” he said.

While there are obvious differences in a union (INSTALL) and non-union (specialty retail), Jennings believes there is clearly a significant need for new blood in the flooring industry, to test the capacities of both organizations—differences notwithstanding.

“INSTALL’s model is for a three- to four-year apprenticeship,” he explained. “While this is admirable, we are seeing an immediate need among our members that is demanding a much more accelerated response on our part.”

Industry associations are also pursuing other avenues to attract installers. For instance, WFCA has contacted all four branches of the military in an effort to recruit service members following their deployment. However, Humphrey said the challenge is the veterans groups do not want to pay for the training, and they want guaranteed job placement. He also said WFCA/CFI has to be careful not to run afoul of the new Department of Labor guidance on misclassification of an employee vs. IC. For example, if an entity pays or even partially subsidizes a person’s training, that individual is now considered an employee of that entity.

The CFI, with funding from WFCA, is opening training schools that will continue to train and certify installers and serve as recruiting centers. By the middle of 2016, CFI expects to have four schools operational, including three by March.

Humphrey acknowledges that schools alone will not solve the problem; it will take a collective effort on the part of manufacturers, distributors and retailers. “We’re at a point where there is pain for everyone,” he said. “The window is now. If we don’t get with it, we encourage the mills to create products that are easy to install.”

Industry members believe that could prove the death knell for specialty dealers if they could no longer offer quality installation as a differentiator.

Flooring dealers who are part of a large retail buying group, such as CCA Global, have the ability to pay more for installation because they have more purchasing power. The flip side is these dealers must use high-caliber installers because they offer lifetime installation guarantees.

“We have been looking at the installation crisis for quite some time,” Spano said, noting Flooring America is working on a program to address the issue of next-generation recruitment. “It’s an issue we’re taking very seriously.”

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CFI installation course registration opens

Screen Shot 2016-01-04 at 9.58.19 AMDallas—Registration has opened for the International Certified Floorcovering Installers’ (CFI) new proprietary residential carpet installation course at the CFI Training Facility based in Forney, Texas, which will begin training in February.

The class, which is only offered at the CFI school, turns out certified installation graduates ready to begin work immediately after five weeks.

“There is no other training program like this in the world today,” said Scott Humphrey, CEO, World Floor Covering Association (WFCA), parent of CFI. “Together with our partner CFI, we developed this highly efficient course in an effort to help address and resolve the largest issue facing our industry today—the lack of qualified installers. With our new school and second-to-none instructors and programs we are poised to solve the installation shortage crisis once and for all.”

Interested students do not need any previous installation experience to attend the class. For more information or to register visit

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CFI convention: Dawn of a new era for installation association

November 30/December 14; Volume 30/Number 12

By Ken Ryan

Screen Shot 2015-12-18 at 6.29.46 PMDallas—The 22nd annual International Certified Floorcovering Installers (CFI) convention was held here last month, but to Robert Varden, the new CEO, it might as well have been the first.

“We are in our infancy,” Varden told members and associates. “We are born in an age with so much opportunity. We have so many more resources now with the WFCA [World Floor Covering Association].”

In September the WFCA finalized its acquisition of CFI, which will operate as a separate division. Scott Humphrey, CEO of the WFCA, echoed Varden’s comments, telling attendees, “This is a new day. From this point forward it is about your legacy. You have a platform. You are the solution to the problem. The fact is the industry needs you like never before, and we are here to support you, not tell you what to do.”

Not every CFI member was in favor of the WFCA acquisition. After all, as the flooring industry’s largest advocacy group WFCA exists primarily to ensure the success and profitability of the flooring dealer. “The original objection was that we are a retailer organization and CFI would lose their autonomy,” Humphrey said. “That was never the desire.”

Tom Jennings, vice president of professional development for the WFCA, equated the CFI-WFCA relationship to that of Buick and General Motors. A Buick employee’s checks are signed by Buick but all the resources and benefits come from GM, the parent company.

As to why the WFCA would be interested in acquiring CFI, Humphrey relayed a story of when he was an executive at Shaw Industries and had an opportunity to speak with Warren Buffett, chairman of Berkshire Hathaway, which owns Shaw. “I asked Warren, ‘Why did you buy Shaw?’ And he said that he looked for companies with great leadership that were undervalued. We see the same thing with CFI. I knew we had a team in which we could hand off the leadership reins to Robert. This is a phenomenal group of talented people. Our goal is not to change this thing except to make your voice louder.”

Varden, Humphrey and Jennings held a Q&A with members during the opening session. No question or subject was off limits.

Humphrey later used stories to illustrate the importance of leadership, making the right choices, and adapting and embracing change. He particularly noted how difficult it is for people to truly change when they are set in their ways. He cited a story in the magazine Fast Company, headlined “Change or Die.” In the article, Dr. Edward Miller, the dean of the medical school and CEO of the hospital at Johns Hopkins University, said studies have shown that 90% of people who undergo coronary artery bypass grafting have not changed their lifestyles two years later—the same lifestyle that created the problem. “And that’s been studied over and over again,” Miller said in the article. “Even though these people know they have a very bad disease and know they should change their lifestyle, for whatever reason, they can’t.”

Humphrey said when he was approached for the WFCA job he was 50 years old, had four children at home and had served 25 years at Shaw. “I understand how difficult it is to change.”

CFI will continue to change. The organization that for more than two decades has certified and trained installers will now also recruit the next generation. CFI opened a new training school in Forney, Texas, on Sept. 29 that is already drawing students from across the globe. The campus will provide long- and short-term training programs on every category of flooring for students at all levels. To start, the school will be offering R1C1 courses in carpet certification, one- and two-week classes in all hard surfaces, and an extensive course on carpet installation designed to turn entry-level individuals into professional residential carpet installers in five weeks. By mid-2016 there will be six CFI-led training schools in the U.S., including three by the end of March.

Varden said the labor shortage crisis opens a window of opportunity for CFI. “We have been a certifying body all these years. We have got to evolve [by] training individuals and recruiting. We have to because we have lost two generations of installers.”

According to CFI’s estimates, close to 60% of installers in the field today have 15-plus years of experience. Five years from now there will be 20% fewer installers than there are today. And in the next 10 years the flooring industry will lose 50% of the current installation force. The message is clear: The industry has to work together on this problem or it will face peril. “It will affect everybody, and if we’re unable to adapt we won’t be able to sustain,” Humphrey said.

This year’s convention included another CFI partner —John McGrath, director of the International Standards and Training Alliance (INSTALL). As a guest of Varden’s, McGrath spoke both at the pre-event reception and opening session.

“We walk the same path as CFI,” he said. “I don’t think there is any concern to continue to work together. Ultimately we are both trying to do the same thing. There are always ways to help each other out when you are trying to do good things.”

INSTALL already has working relationships with Carpet & Rug Institute (CRI), Starnet, Fuse Alliance and the National Wood Flooring Association (NWFA). Humphrey wants to see more collaboration. “One of the most frustrating things for me is to see how the industry operates in silos,” he said. “We are not here just to support and promote CFI. There are areas of common interest with INSTALL and then there will be times when we say, ‘John, this is yours,’ and we won’t be involved.”

Varden said CFI has gone through a significant transition over the last year. Gone are founding CEO Jim Walker, a member of the WFCA Hall of Fame, and his wife, Jane Walker, who handled communications functions for the group.

Despite the changes, the closeness among CFI members and associates is evident. “CFI matters,” Humphrey said. “When you see the camaraderie, you see that it matters. CFI also has clout. Our job is to magnify their voice so they can make a difference to this industry.”

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Resilient: True loose lay highlighted for easier, faster installation

November 9/16; Volume 30/Number 11

By Jenna Lippin

Screen Shot 2015-11-12 at 4.40.56 PM Innovations in luxury vinyl tile continue as the product category picks up steam thanks to an upbeat marketplace. Improvements in installation remain top of mind for manufacturers as DIY and BIY shoppers are seeking a fast, easy job, in addition to the need for low-maintenance installation due to a lack of installers and, therefore, less time for training.

While dry back/glue-down and click products remain popular options—capturing 66.3% and 25.7%, respectively, of the LVT market in 2014—loose lay (or floating) has held its ground, especially in commercial settings. With many suppliers creating proprietary construction in addition to enhanced backing, end users are becoming more comfortable with the true loose lay, some even skipping over perimeter glue.

Raskin Gorilla Floors is one such company that touts its product construction and exclusive Gravity Grip backing for its Elevations, Loft and Interwoven product lines. “Multi-layer construction is a key selling point,” said Michael Raskin, president. “It lends to stability, particularly thanks to the fiberglass layer. The weight—two pounds a foot—keeps it down; that’s why we call it Gravity Grip. You can actually see its thickness because there is no tongue or groove taking away from that. [The construction] will [also] prevent the appearance of a sort of picture frame around the floor that happens with some LVT after three or so years.”

Novalis Innovative Flooring’s NovaFloor line includes the Birkdale collection with NovaLay planks that are reinforced with a fiberglass layer to provide superior stability. “It took our R&D department a long time to identify the perfect fiberglass we use and develop the right method to incorporate it into the overall product,” said John Wu, president and CEO. Novalis is just entering the loose lay business, he explained, after working to finalize its loose lay line that includes large formats: 9 x 60 planks and 18 x 36 tiles.

The construction of Mohawk Group’s award winning loose lay product Hot and Heavy is what formulated its catchy name. “Hot and Heavy was intentionally created to have a ‘hot’ color line and to be heavy so it wouldn’t move,” explained David Thoresen, senior vice president, commercial hard surface, Mohawk Industries. “We made it in grander, better, oversized formats like a 591⁄2 x 9 plank and big tiles. Its non-skid backing makes us confident it won’t go anywhere. I can’t say we’ve had a single issue with tiles moving apart.”

With that success the company launched Mass Appeal this year, which includes an 18 x 36 tile and a non-skid backing with “even more grab” than Hot and Heavy.

Ease of installation and replacement are major draws for loose lay products. Installers with less experience or DIY customers can easily install LVT that doesn’t require adhesive or understanding of a click/locking system. Plus, a tile or plank can easily be removed and replaced without disrupting an entire room. “If there is a tile damaged beyond repair, that piece can literally be picked up, another tile can be taken from attic stock, it can be laid in and you are done,” explained Emil Mellow, vice president of marketing for Karndean Designflooring. “There is no working from the wall back to the damaged area or cutting it out and having to glue it back down. It takes [no time] to complete the replacement.”

Wu added, “As easy as click LVT is, loose lay LVT is even easier to install, repair and replace. Without any locking profile to consider, loose lay LVT also offers more design flexibility to interior designers because you can now easily mix tile and plank patterns, create visuals such as herringbone, etc.,” which adds to the subcategory’s appeal on the commercial side of the business. “The fact that it can install with most carpet tiles side-by-side without transition also offers good, clean lines that most designers love.”

Screen Shot 2015-11-12 at 4.40.40 PMThoresen expressed a similar sentiment regarding loose lay’s attractiveness at the commercial level. “Loose lay butts up against carpet tile without a transition strip, which helped Hot and Heavy take off. It seems to work better in commercial where there is more concern about acoustics and high traffic leading to wear.”

Mellow noted Karndean’s LooseLay line features a 20 mil wear layer that is commercially rated for wear and tear with a 15-year commercial warranty. “It’s been a massive hit in commercial. The product is very soft underfoot; because of its thickness and gripper backing, there are little air pockets underneath the floor that actually create warmth. We also found there is a sound deadening with it. Because of the heft of the product and its backing it creates airspace so it gets the ratings necessary for sound abatement between floors without putting another membrane in between our floor and the concrete. That enables value engineering of the project because the product eliminates that need for a sound barrier, saving time and money.”

For those end users who are not quite comfortable committing to a glueless installation, loose lay with an adhesive option is still more cost and time effective as less glue is needed. “An advantage for loose lay is perimeter glue, which compared to full spread saves glue and time,” said Clark Hodgkins, Shaw’s resilient category manager. “There is some cost savings there and it is more convenient for installation purposes.” Shaw’s VersaFit product is 4mm thick and is reinforced with fiberglass. Its backing has an X pattern, which Hodgkins said “creates friction to keep the floor from sliding around.”

Companies like EarthWerks, which has been selling loose lay domestically for about three years, are focusing marketing efforts on promoting and telling the loose lay story. As noted by Lindsey Nesbit, product development and marketing strategy, loose lay is ideal for the DIY market yet its features and benefits are often missed. With that, the company is remerchandising its Aurora product, mainly by integrating it into its complete Choice display. “We are giving more credibility to what Aurora is and adding it to our line. We have a full selling system with all categories, including click, loose lay and groutable. People just aren’t familiar with loose lay. You can really just drop this product and have an instant floor.”

Raskin’s Elevations Loft product is its first offering with floating, glue down and groutable installation options. “We’ve updated our boards to show more options so people can actually see the product instead of just trying to imagine it,” Raskin said. “The stability of our product is important because all installation is not the same. Sometimes an installer wants to glue it down; it is based on his expertise. Having that option is always a good thing because the installation can be adjusted for each individual job.”

Mohawk Group also touts its ability to offer a range of LVT options that includes loose lay. “[We offer] the option of all three formats: glue down, click and loose lay,” Thoresen noted. “It allows us to approach each hotel or school or medical office building with the right solution. It is determined on a project-by-project basis. If acoustics are a concern, for example, a 5mm loose lay works well. You lose acoustical properties the minute you glue it down. Educating the sales force is key for understanding these concerns. It has helped us gain more trust over the last 18 months in loose lay.”


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CRI unveils key changes to carpet installation standards

Joe Yarbrough

Dalton—The Carpet and Rug Institute (CRI) has updated its installation standards for carpet 104 (commercial) and 105 (residential). Developed by a team of industry leaders, these changes address innovations that require new approaches to carpet installation, particularly planning and subfloor preparation.

“Over the past 20 years, we’ve seen a flood of new carpet products, materials and technologies in the market,” said Joe Yarbrough, CRI president. “Carpet installers need updated guidance to ensure customers fully benefit from these advances and receive high quality installation.”

To update CRI’s carpet installation standards, industry leaders drew upon practical experience and research and information obtained from carpet manufacturers, retailers, installers, customers, testing laboratories and other experts. Woody Belflower, technical support manager, carpet for Shaw Industries and task force chair for CRI, said the new standards were five years in the making. “With all the new innovations in the marketplace, it was time to upgrade; we needed a good refreshing to be current with what all of us are doing. If you don’t do anything, you become stagnant.”

CRI’s refreshed standards emphasize proper planning and preparation and testing of subflooring to ensure high quality commercial and residential carpet installation. The organization worked on the new installation standards with representatives from 10 carpet mills. “Industry leaders worked together to enhance flooring’s most widely regarded standards to ensure installers, retailers and builders have the best guidelines for commercial and residential carpet planning and installation,” said Jim Walker, founder of International Certified Flooring Installers Association (CFI) and president of the American Floor Covering Institute. “If it doesn’t start right, it will not finish right. This is an industry that supports all parties working together for the common goal of customer satisfaction, starting at the time of the sale through the finished installation.”

The document containing the standards is accessible via If desired, it can be downloaded to a smartphone or tablet. CRI is also planning to package some how-to video tips with the document. “With the mobile app installers can have it readily available at the jobsite and refer to it whenever they want,” Yarbrough said. “We think this is a big deal and that the installation community will appreciate the effort we are putting forth, which is ultimately intended to meet the needs and expectations of the consumer.”


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FCICA names first certified installation manager

Screen Shot 2015-08-11 at 10.42.01 AMWest Bloomfield, Mich.—The Flooring Contractors Association (FCICA) has named Amy Johnston of Flooring Services in Livonia, Mich., the first Certified Installation Manager (CIM) to receive her designation from the CIM Program. Johnston completed all of the learning modules and assessments in the program to become the first CIM.

The CIM program is an online certification program specifically developed for and available to anyone who wants to obtain the knowledge necessary to become a CIM and learn the important skills required of that position, regardless of his or her affiliations.

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Carpetland USA teams with industry leaders for installation event

Screen Shot 2015-06-11 at 1.38.03 PMDavenport, Iowa—The Carpetland USA store located here hosted a CFI-Congoleum Installation Training Event earlier this month. The two-day, hands-on class was sponsored by the flooring distributor All Tile and the World Floor Covering Association (WFCA).

Joe Cea, installation specialist for Congoleum and CFI senior certifier, and members of the CFI team, Tony Buckhardt and Jay Zurn, demonstrated LVT installation requirements including product knowledge, substrate preparation and the importance of professionalism and customer satisfaction.

“CFI and the installers who represent our stores were all extremely professional,” said Doug Bertrand, executive vice president of Carpetland USA and the Langan Group. “I was proud that the installers worked so hard and completed all tasks that were required to successfully earn their CFI certifications. The comments that I received showed it was well worth the investment and I look forward to scheduling another product category event in the future.”

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Beaulieu of Brazil hosts CFI LVT installation training

Screen Shot 2015-05-27 at 3.29.11 PMSao Paulo, Brazil—Beaulieu of Brazil hosted the Certified Floorcovering Installers (CFI) installation training May 2-16 here. Sessions were led by Jim Walker, CEO of CFI, and Robert Varden, executive director of CFI. Installers learned how to use new tools, new methods of adhesive application, seaming techniques and more.

“The installers became proficient at the various requirements of seam construction such as running a row, seaming and using a glue gun and black light,” Walker said. “They had the opportunity to elevate the installation standards and be proud of the contributions they make to the industry.”

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ANSI approves WFCA sponsored S600 Carpet Installation Standard

Screen Shot 2015-04-17 at 9.46.53 AMAnaheim, Calif.— The American National Standards Institute (ANSI) has approved the World Floor Covering Association (WFCA) sponsored S600 Carpet Installation Standard, developed under the expert guidance of the Institute of Inspection, Cleaning and Restoration Certification (IICRC). The acceptance of S600 as an ANSI standard is a significant achievement for the flooring industry, marking the first time the entire industry assembled to jointly develop a universal standard for carpet installations across both commercial and residential sectors.

“As the largest segment in the flooring industry, it did not seem acceptable that the carpet sector did not have a universally accepted ANSI Standard,” said Scott Humphrey, CEO of the WFCA. “The S600 was a much needed standard achieved through a five-year journey with countless hours of work. If not for the consensus body that included all sectors of the flooring industry, this achievement would not have been possible. I commend their efforts and congratulate the selfless industry leaders who made this possible.”