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Technology: 10 retailer tips for choosing software tools

June 11/18, 2018: Volume 33, Issue 26

By Lindsay Baillie

 

Most flooring dealers use software to help manage and automate their businesses. However, choosing the right program to use can be a challenge, especially when considering just how many software companies and platforms exist. While some dealers find it easier to implement generic systems, others swear by using flooring-specific software. Despite differing opinions, all flooring dealers agree any program should make day-to-day business easier—if not, it might be time for a change.

Following are some software suggestions and considerations from flooring dealers who have achieved positive results in this regard.

Tip #1: Do your research

Jake Pierce, Pierce Flooring & Design, with three locations in Montana

In addition to using RFMS and Podium, Pierce Flooring & Design has an IT team that has created apps off the company’s database to monitor aspects of the business. According to Pierce, flooring dealers should consider their budget and the program’s efficiency. Ultimately, a software program should help get daily tasks completed faster. “All software will be lacking some reporting features when it gets to each individual business and how it runs,” Pierce said. “Also, every system has drawbacks when it comes to what it can and cannot do. Do your research, take your time and ask questions to other businesses that are using the software you are considering.”

Tip #2: Make a list

George McMurtry, America’s Carpet Outlet, State College, Pa.

America’s Carpet Outlet has used RFMS for its business software needs for 22 years. McMurtry recommends flooring dealers consider several points, including: who needs to have access to the program, and whether or not they want to immerse themselves in b2b. If a dealer answers ‘yes’ to the latter, he or she should “reach out to the major suppliers and see what systems are compatible.”

In addition, McMurtry suggests writing down everything the dealer wants the program to do. “For example, order entry, payroll, back office, etc. If you have multiple locations, you might even want internal inventory management. Then, look to see which programs can offer you the most.”

Tip #3: Find a program specific to your needs

Kevin Rose, Carpetland USA, Rockford, Ill.

Carpetland USA utilizes Comp-U-Floor software to run its business. “The [company] has always taken care of us and is constantly trying to keep up with changes in the flooring industry to accommodate the retailers and wholesale industry,” Rose said.

Carpetland USA suggests dealers ask themselves whether or not the software they’re considering is specific enough to their needs. “General software that is not flooring specific can create several issues once you get into the details of inventory, cost tracking and detailed information,” Rose noted.

Tip #4: Select tools that expedite tasks

Martin Cohen, Peacock Interiors, San Francisco

Peacock Interiors has used QuickBooks since 1999. (It also uses Measure Square.) The store is unique in that it is a one-man operation that mainly handles commercial and cash-and-carry jobs. According to Cohen, a flooring dealer can get easily married to the first program he or she uses, so it is critical the software saves the dealer time on everyday tasks. “If you’re a hands-on guy, you’re going to be using it every day and the support from the software is critical.”

When Cohen incorporated Measure Square, he was looking to speed up measuring processes. “The first job I did paid for the Measure Square program,” Cohen said. “Being able to import PDFs and easily do takeoffs with the program is amazing.”

Tip #5: Select a user-friendly program

Greg Besteman, Advanced Interiors, Jenison, Mich.

Advanced Interiors has been using QFloors for a little over five years. That’s the company’s primary business operating software for daily transactions for producing financial statements.

From a management perspective, Besteman suggests finding a software program that is easy for staff to use. “I don’t make money if I have to help everyone work through using the software,” he explained. “So the ease of them using the software by themselves on a day-to-day level is crucial.”

Tip #6: Choose a program you’ll be comfortable using

Steve Weisberg, Crest Flooring, Allentown, Pa.

Crest Flooring uses Rockson Technologies for management and accounting purposes. The store is also considering Measure Square software to fulfill its estimating needs. For Weisberg, flooring software should be easy to use and easy to teach to store employees.

“Consider how your business is run and don’t overkill it with more technology than you are comfortable with,” he explained. “Many dealers wear a lot of different hats every day that you will eventually need someone in your organization to be totally responsible for your software.”

Tip #7: Consider integration capabilities

Claudia Smith, Aggieland Carpet One, College Station, Texas

Aggieland Carpet One uses Pacific Solutions software. “Job Runner has really helped us grow without having to hire too many more people,” Smith said. “The learning curve is very short, and it’s easy to marry your paper flow along with the software processes. Smith said one key point is whether a software program will properly interface with other systems. “If you want to run a good business your processes have to be integrated,” she said.

Tip #8: Compare cost and flexibility

Colin Pinder, Pinder Tile & Stone, Nassau, Bahamas

Pinder Tile & Stone uses ABS for three different businesses in four locations. “ABS has customized its program to help me consolidate all of the accounting at one location,” Pinder said. “I met ABS many years ago at Coverings and found it was up to date with the newest technology.”

Pinder believes flooring dealers should strongly consider how much a software program costs as well as whether or not the software company is willing to customize programs. “I am in the Bahamas, so I have specific customs and freight rate issues that impact the cost of goods,” Pinder explained. “ABS worked with us so that we could enter inventory into the system without missing any hidden costs.”

Tip #9: Request (and complete) multiple demos

Brooks Clem, Peters Flooring and Paint, Hot Springs, Ark.

Peters Flooring and Paint has been a Roll Master user since 2005. “It just really runs our business—it’s our everything,” Clem explained. “I’ve gone through several kinds of software, and we’re also in the paint business. Our past software was more for paint and didn’t really handle inventory well. Before choosing a software program, Clem suggests requesting demos with multiple companies. “You need to interview the companies. Clem also recommends properly planning on the front end. “You need to know what you’re missing from your current software. Figure out what your needs are.”

Tip #10: Evaluate customer service

Heidi Press, ImPressive Floors, Bedford, Pa.

ImPressive Floors has used QFloors to operate its business for the last 10 years. The company also uses Measure Square for its estimating. Prior to QFloors, the retailer used a generic software program designed mainly for accounting. When considering a new software program, Press urges dealers to interact with the customer service departments.

“The best part of being a QFloors customer is the service it provides, which is only a phone call away,” Press said. “The online wait is minimal, and a well-trained representative is always available for any of the operating or accounting questions that come up.”