Chagrin Falls, Ohio—Homeowners can now get real-time answers to their color & design questions using LivePerson Chat on www.tarkettna.com/home.
Tarkett is working with five interior designers to provide an additional level of customer support with the interactive technology LivePerson Chat. This new offering creates meaningful, real time customer connections that help improve the consumer experience.
Digital engagement is transforming customer service, and elevating the expectations of online and cross-channel shoppers. “Consumers are overwhelmed with choices and need to have resources available to get their questions answered when they need it,” said Stephanie Galaska, digital marketing manager, Tarkett North America. “Live Chat is a great way for consumers to get immediate information from experts who they can trust.”
Live Chat will work in combination with Tarkett’s new iSelect program, which organizes all Tarkett products—luxury vinyl tile and plank, laminate and FiberFloor—into six easy-to-shop palettes, where each design complements the others within the group. The designers will walk the homeowners through the iSelect Program to make the shopping process easier. Homeowners can provide some basic information (like their favorite colors, descriptions of existing furniture, activity levels in homes, etc.) and the designers can help identify the flooring that best expresses the customer’s personality, coordinates with her home and style, while also living up to the wear and tear of everyday life. For more information visit http://www.tarkettna.com or call 800-367-8275.